MonkeyLearn

MonkeyLearn was a text analysis platform founded in 2014 and headquartered in San Francisco, CA. The company built tools that allowed businesses to apply machine learning to unstructured text data without requiring coding expertise, targeting use cases such as customer feedback analysis, support ticket routing, and survey processing.

The platform offered pre-built and custom models for text classification, keyword extraction, sentiment analysis, and named entity recognition. Users could train models through a visual interface and integrate results via API. Customers included teams in customer experience, product, and operations roles seeking to automate text-based workflows at scale.

Medallia, the enterprise experience management company, acquired MonkeyLearn in 2022. The acquisition was intended to strengthen Medallia's natural language processing capabilities within its customer and employee experience analytics products. Prior to the acquisition, MonkeyLearn had raised a modest amount of external funding, though the total disclosed amount was not widely reported.