Spaceship

Cogito is a behavioral analytics software company headquartered in Boston, Massachusetts, founded in 2007 by Joshua Feast and Sandy Pentland. The company develops AI-powered software that analyzes voice conversations in real time to provide live coaching cues to contact center agents, aiming to improve customer interactions and agent performance.

Cogito's primary product integrates with existing contact center platforms and uses behavioral science and machine learning to detect signals such as speaking pace, interruptions, and emotional tone during calls. The software surfaces in-the-moment guidance to agents and provides supervisors with performance data. The company has counted large enterprises in insurance, financial services, and healthcare among its customers, including MetLife and Humana.

Cogito has raised approximately $87.5 million in total funding across multiple rounds, with investors including Salesforce Ventures, Goldman Sachs, and OpenView Venture Partners. The company employs several hundred people. The cogito.ai domain appears to have been listed for sale as of the time of this profile, suggesting a possible transition in the company's web presence.