NICE Ltd
Headquarters
Hoboken, NJFounded
1986CEO / Founder
Scott RussellEmployees
5001-10000Funding
PublicStock
NICEProducts
1 product listedAvg. AI Score
6.7/10Website
nice.com/
Profile updated
About NICE Ltd
NICE Ltd was founded in 1986 in Israel and is headquartered in Hoboken, New Jersey, with additional operations in Ra'anana, Israel. The company provides software for customer experience management, contact center operations, workforce optimization, and financial crime and compliance solutions used by banks and other regulated institutions.
Its core product lines include NICE CXone, a cloud-based contact center platform, and NICE Actimize, a suite for anti-money laundering, fraud detection, and financial crime prevention. The company also offers robotic process automation tools and analytics products aimed at large enterprises, banks, and government agencies. Customers span industries including banking, telecommunications, retail, and healthcare.
NICE trades on the Nasdaq and the Tel Aviv Stock Exchange. The company has grown through numerous acquisitions over the years, including Actimize, inContact, and Nexidia, expanding its footprint in cloud contact center and financial crime software. It employs several thousand people globally and reports revenue in the billions of dollars annually.
Specialties
Financials
Dated, source-cited figures. Estimates are marked.
Products by NICE Ltd
All products by NICE Ltd reviewed by our AI panel of experts.
How Our Review Panel Scores NICE Ltd
Six independent reviewer personalities assessed NICE Ltd's product on their own terms. They disagreed by 1.7 points — The Finance Lead was the hardest to convince, The Power User the most positive.
Averaged across 1 reviewed product in our catalog. Scores are out of 10.
Competitive Landscape
Who NICE Ltd competes with, and how they differ.
Genesys is the largest privately held rival in cloud contact-center software, competing head-to-head with CXone for large-enterprise CCaaS deals, backed by a broader UCaaS/telephony heritage.
Verint shares NICE's origin in call recording and interaction analytics and remains its closest legacy rival in workforce engagement management, but has leaned further into an open, bring-your-own-bot AI strategy versus NICE's more vertically integrated CXone Mpower stack.
1 product reviewed on TopReviewedFive9 (NASDAQ: FIVN) is a smaller pure-play public cloud contact-center vendor that competes with CXone mainly in the mid-market and lower end of enterprise, and has no equivalent to NICE's separate Financial Crime and Compliance business.
Salesforce Service Cloud competes with CXone for enterprise customer-service deals by bundling contact-center and case-management functionality inside its broader CRM suite, rather than selling a dedicated CX platform.
2 products reviewed on TopReviewed
RingCentral's contact-center offering (RingCX) bundles cloud contact-center software with its core UCaaS phone/meetings product, competing on price against customers wanting a single combined communications vendor.
1 product reviewed on TopReviewed
Feedzai is a venture-backed AI fraud and AML detection platform that competes directly with NICE Actimize's transaction-monitoring products in the Financial Crime and Compliance market, without NICE's adjacent customer-engagement business.
1 product reviewed on TopReviewedCompany Timeline
Key milestones in NICE Ltd's history, with sources.
- Acquisition
NiCE completes acquisition of Cognigy
NiCE closed its acquisition of Cognigy, a conversational and agentic AI vendor, after receiving all required regulatory approvals.
nice.com - Acquisition
NiCE agrees to acquire Cognigy for approximately $955 million
NiCE signed a definitive agreement to acquire German conversational and agentic AI vendor Cognigy in a deal valued at approximately $955 million, including a roughly $50 million time-bound holdback.
nice.com - Acquisition
NICE completes acquisition of LiveVox
NICE closed its acquisition of LiveVox, an AI-driven proactive outreach provider, folding LiveVox's outbound-dialing technology into the CXone platform.
nice.com - Acquisition
NICE agrees to acquire LiveVox for approximately $350 million
NICE signed a definitive merger agreement to acquire LiveVox for $3.74 per share in cash, valuing the deal at roughly $350 million.
en.globes.co.il - Acquisition
NICE completes acquisition of inContact
NICE closed its acquisition of inContact, a cloud contact-center software provider, first announced in May 2016; inContact's technology was later rebranded as CXone.
sec.gov - Milestone
Company renames itself from NICE-Systems Ltd. to NICE Ltd.
The corporate name change took effect at the open of NASDAQ trading; the company retained its "NICE" ticker symbol.
marketscreener.com - Acquisition
NICE agrees to acquire inContact for $940 million
NICE Systems signed a definitive agreement to acquire cloud contact-center provider inContact for $14 per share in cash, a deal valued at $940 million and financed partly with $475 million in debt.
cmswire.com - Acquisition
NICE Systems completes acquisition of Actimize for $280 million
NICE closed its purchase of financial-crime software vendor Actimize, paid roughly 80% in cash and 20% in NICE shares, establishing the business that became NICE Actimize.
finextra.com - Founded
NICE Systems founded in Ra'anana, Israel
A team of engineers led by Benny Levin founded NICE Systems to commercialize logging and recording technology originally developed for the Israeli Defense Forces.
encyclopedia.com
Explore AI Software Reviews
Browse multi-perspective AI panel reviews across hundreds of AI tools, agents, and platforms. Find the right software with insights from CTO, Developer, Marketer, Finance, and User perspectives.