Verint Systems Inc.

About Verint Systems Inc.

Financials

Dated, source-cited figures. Estimates are marked.

Products by Verint Systems Inc.

All products by Verint Systems Inc. reviewed by our AI panel of experts.

VerintAI Customer Support

Contact center AI platform for customer experience automation

Pricing on request7.1/10

How Our Review Panel Scores Verint Systems Inc.

Six independent reviewer personalities assessed Verint Systems Inc.'s product on their own terms. They disagreed by 1.7 points — The Finance Lead was the hardest to convince, The Domain Strategist the most positive.

Averaged across 1 reviewed product in our catalog. Scores are out of 10.

Competitive Landscape

Who Verint Systems Inc. competes with, and how they differ.

NiCE7.9/10

The closest head-to-head rival: NiCE sells the same workforce engagement stack Verint does — workforce management, quality management and interaction recording — but bundles it with its own CXone Mpower contact-center-as-a-service infrastructure, so it competes for the telephony layer Verint deliberately does not sell. NiCE is the larger public company and now also owns Cognigy for conversational AI, an area Verint covers with its own Intelligent Virtual Assistant.

1 product reviewed on TopReviewed

G

Genesys

Genesys sells routing, telephony and native workforce engagement as one Genesys Cloud CX subscription, competing on consolidation and a single vendor contract. Verint runs the opposite play — an open platform layered on whichever contact-center infrastructure the customer already has, including hybrid deployments that keep on-premises telephony, which is how it lands in accounts running Genesys.

Observe.AI7.8/10

Observe.AI is cloud-native and starts from conversation intelligence: automated QA scoring of every call, real-time agent assist and coaching, sold per seat mainly to mid-market contact centers. Verint reaches the same analytics buyer from the other end, as one module of a much broader WEM suite carrying large-enterprise recording, compliance and scheduling estates.

1 product reviewed on TopReviewed

Cresta7.5/10

Cresta is deliberately narrow — real-time agent assistance, coaching and automation built on models tuned to each customer's own transcripts — and sells on live-guidance depth. Verint competes with the equivalent Da Vinci real-time assist bots but differentiates on breadth: forecasting, scheduling, compliance recording and back-office work management in the same platform.

1 product reviewed on TopReviewed

Zendesk8.0/10

Zendesk enters through ticketing and helpdesk for digital-first support teams and has extended down into workforce management and quality assurance, where it now meets Verint in the mid-market. Verint enters from the opposite direction — voice recording and workforce optimization in large, regulated contact centers — and is channel-agnostic rather than tied to its own service desk.

1 product reviewed on TopReviewed

Medallia7.2/10

Medallia overlaps Verint's experience management line: both capture voice-of-customer signals across channels and score journeys with AI. Medallia sells enterprise-wide to CX and insights teams as a standalone feedback platform, while Verint's pitch is that the same feedback loops back into agent coaching, quality scoring and workforce scheduling inside its own WEM suite.

1 product reviewed on TopReviewed

Company Timeline

Key milestones in Verint Systems Inc.'s history, with sources.

1. Nov 26, 2025Acquisition

   Thoma Bravo completes $2B take-private; Verint delisted from Nasdaq

   Calabrio, Inc. (Thoma Bravo's portfolio company) closed its merger with Verint on November 26, 2025, with each common share converted into the right to receive $20.50 in cash. Verint notified Nasdaq the same day and requested a Form 25 to delist and deregister the common stock; trading in VRNT was halted before the open.

   sec.gov
2. Aug 25, 2025Acquisition

   Agrees to be acquired by Thoma Bravo for $2 billion

   Verint entered a definitive all-cash merger agreement dated August 24, 2025 under which Thoma Bravo would acquire the company at $20.50 per share, an enterprise value of $2 billion and an 18% premium to the 10-day VWAP through the unaffected date of June 25, 2025. At closing Verint was to be combined with Thoma Bravo portfolio company Calabrio.

   verint.com
3. Oct 11, 2024Acquisition

   Acquires Cogito Corporation for $50.0 million

   Verint acquired the assets of Boston-based real-time agent-coaching AI vendor Cogito Corporation, including roughly 50 technology employees. The purchase price was $38.2 million of cash at closing plus $11.8 million of contingent consideration at fair value, with up to $19.0 million of further earn-out through October 2026.

   sec.gov
4. Feb 1, 2021Milestone

   Completes Cognyte spin-off, becoming a pure-play customer engagement company

   Verint completed the spin-off of its cyber intelligence business as Cognyte Software Ltd., distributing one Cognyte share for each Verint share. Cognyte began regular-way Nasdaq trading as CGNT on February 2, 2021, leaving Verint focused solely on customer engagement with over 4,500 professionals worldwide.

   sec.gov
5. Dec 4, 2019Funding

   Apax Partners to invest up to $400M alongside separation plan

   Verint announced it would separate into two independent public companies — customer engagement and cyber intelligence — funded in part by up to $400 million from funds advised by Apax Partners. The investment was structured as two $200 million tranches of convertible preferred stock, with the Series A carrying a $53.50 conversion price, a 17% premium to the prior 45-day VWAP.

   verint.com
6. Dec 19, 2017Acquisition

   Acquires conversational-AI vendor Next IT

   Verint completed the acquisition of Next IT Corporation and Next IT Innovation Labs, a developer of conversational-AI intelligent virtual assistants, for $29.5 million of cash at closing plus up to $21.5 million contingent on milestones through January 31, 2021. The deal seeded what became the Verint Intelligent Virtual Assistant.

   sec.gov
7. Feb 3, 2014Acquisition

   Acquires KANA Software for $514.2 million

   Verint closed its merger with Kay Technology Holdings (KANA Software), bought from Accel-KKR for $514.2 million in cash. KANA added web, email and case-management customer service software to Verint's workforce optimization portfolio.

   sec.gov
8. Feb 4, 2013Acquisition

   Merges with parent Comverse Technology, becoming fully independent

   The merger of Comverse Technology, Inc. into a wholly owned Verint subsidiary was consummated on February 4, 2013, with CTI shareholders receiving 0.1298 Verint shares per CTI share. The transaction eliminated CTI's majority ownership and control and left Verint an independent public company.

   sec.gov
9. May 29, 2007Acquisition

   Completes $950 million acquisition of Witness Systems

   Verint closed its acquisition of Witness Systems at $27.50 per share, roughly $950 million fully diluted. The combination created a leading global provider of workforce and enterprise optimization software for contact centers, back office and branch operations — the foundation of Verint's present WEM business.

   sec.gov
10. May 16, 2002Funding

    IPO on Nasdaq at $16.00 per share, raising $72 million

    Verint sold 4,500,000 shares at $16.00 in its initial public offering, $72.0 million gross and about $65.5 million net of the underwriting discount and expenses, listing on the Nasdaq National Market as VRNT. Comverse Technology remained the majority owner after the offering.

    sec.gov
11. Feb 23, 1994Founded

    Incorporated in Delaware as Interactive Information Systems Corporation

    The company was incorporated on February 23, 1994 as Interactive Information Systems Corporation, a Comverse Technology subsidiary. It traded as Comverse Infosys, Inc. from January 1999 and took the name Verint Systems Inc. on February 1, 2002. Dan Bodner has served as chief executive since February 1994.

    sec.gov