Zoom Communications
Headquarters
San Jose, CAFounded
2011CEO / Founder
Eric S. YuanEmployees
5001-10000Funding
PublicStock
ZMProducts
1 product listedAvg. AI Score
8.0/10Website
zoom.us
Profile updated
About Zoom Communications
Zoom Communications is a video-first unified communications company founded in 2011 in San Jose, California by Eric Yuan, a former Cisco engineer who led WebEx engineering. The platform provides video meetings, team chat, VoIP phone, webinars, whiteboarding, contact center, and events.
Zoom serves more than 200,000 enterprise customers and saw explosive usage growth during the COVID-19 pandemic. It has since expanded into AI assistants (Zoom AI Companion), contact center, and workvibe platforms.
Zoom went public on NASDAQ in April 2019 under ticker ZM. Eric Yuan remains CEO. The company reports over $4.5 billion in annual revenue.
Specialties
Financials
Dated, source-cited figures. Estimates are marked.
Products by Zoom Communications
All products by Zoom Communications reviewed by our AI panel of experts.
How Our Review Panel Scores Zoom Communications
Six independent reviewer personalities assessed Zoom Communications's product on their own terms. They landed within 0.8 points of each other, an unusually strong consensus.
Averaged across 1 reviewed product in our catalog. Scores are out of 10.
Competitive Landscape
Who Zoom Communications competes with, and how they differ.
Microsoft Teams bundles video conferencing into Microsoft 365 at effectively no incremental cost for enterprise subscribers, giving it far greater enterprise seat penetration than Zoom's standalone platform.
9 products reviewed on TopReviewed
Cisco Webex is sold primarily through Cisco's existing enterprise networking and hardware relationships, targeting large regulated enterprises already running Cisco infrastructure, versus Zoom's simpler self-serve signup.
1 product reviewed on TopReviewed
Google Meet is bundled free into Google Workspace subscriptions and optimized for browser-based, no-download meetings, competing on distribution and simplicity rather than Zoom's dedicated meeting-feature depth.
6 products reviewed on TopReviewed
RingCentral leads with unified-communications-as-a-service (phone + video + contact center) for mid-market and enterprise, whereas Zoom expanded into phone and contact center only after building its meetings base.
1 product reviewed on TopReviewed
Dialpad is a smaller, AI-native business-phone and contact-center vendor competing on built-in AI call transcription and coaching at a lower price point than Zoom's broader platform.
1 product reviewed on TopReviewedCompany Timeline
Key milestones in Zoom Communications's history, with sources.
- Launch
AI Companion 3.0 launches with agentic workflows
Zoom rolled out AI Companion 3.0, adding agentic workflows that let the assistant turn meeting conversations directly into actions such as browser-based task execution.
news.zoom.com - Milestone
Renamed from Zoom Video Communications to Zoom Communications Inc.
The company dropped "Video" from its legal and public-facing name, rebranding as Zoom Communications Inc. to emphasize its positioning as an AI-first work platform.
news.google.com - Launch
AI Companion 2.0 unveiled at Zoomtopia
Zoom announced AI Companion 2.0 at its Zoomtopia conference, expanding the assistant with a customizable add-on and cross-product capabilities; broader availability followed on October 23, 2024.
news.zoom.com - Launch
Zoom AI Companion launched
Zoom introduced AI Companion (formerly Zoom IQ), a generative-AI assistant offering meeting summaries, chat drafting, and whiteboard idea generation at no extra cost to paid accounts.
news.zoom.com - Launch
Zoom One bundle launched
Zoom launched Zoom One, consolidating meetings, chat, phone, and whiteboard into a single bundled platform.
en.wikipedia.org - Acquisition
Proposed $14.7B acquisition of Five9 terminated
Zoom's proposed all-stock acquisition of cloud contact-center provider Five9, announced July 19, 2021, was terminated after Five9 shareholders voted against it on September 30, 2021. The deal was never completed.
news.google.com - Acquisition
Acquired Keybase
Zoom acquired end-to-end encryption startup Keybase to bolster meeting security following pandemic-era scrutiny of its platform.
en.wikipedia.org - Milestone
Daily meeting participants surge past 300 million amid pandemic
Driven by COVID-19 remote-work demand, Zoom's daily meeting participants grew from about 10 million in December 2019 to more than 300 million by April 2020.
en.wikipedia.org - Milestone
IPO on NASDAQ under ticker ZM
Zoom went public on NASDAQ, pricing at $36/share; shares surged over 72% on the first day of trading, valuing the company near $16 billion.
en.wikipedia.org - Funding
Series D — $100M led by Sequoia Capital at $1B valuation
Zoom raised $100 million in Series D funding from Sequoia Capital, reaching unicorn status at a $1 billion valuation.
en.wikipedia.org - Founded
Founded by Eric Yuan
Eric Yuan, a former Cisco/WebEx VP of engineering, left Cisco after his proposal for a smartphone-friendly video conferencing system was rejected, and founded the company (initially Saasbee, Inc.) in San Jose, California; renamed Zoom in May 2012.
en.wikipedia.org
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