Dialpad, Inc.

About Dialpad, Inc.

Financials

Dated, source-cited figures. Estimates are marked.

Products by Dialpad, Inc.

All products by Dialpad, Inc. reviewed by our AI panel of experts.

DialpadCommunication Tools

Customer experience platform powered by proprietary AI for enterprise communications

From $15/mo7.8/10

How Our Review Panel Scores Dialpad, Inc.

Six independent reviewer personalities assessed Dialpad, Inc.'s product on their own terms. They landed within 0.9 points of each other, an unusually strong consensus.

Averaged across 1 reviewed product in our catalog. Scores are out of 10.

Competitive Landscape

Who Dialpad, Inc. competes with, and how they differ.

RingCentral7.7/10

A larger, longer-established UCaaS incumbent (RingEX) competing head-on on cloud business phone systems, with a bigger legacy enterprise telephony install base than Dialpad's more AI-voice-led positioning.

1 product reviewed on TopReviewed

Zoom8.0/10

Expanded from video-meetings dominance into cloud telephony (Zoom Phone), competing on AI meeting transcription/summarization but leaning on video distribution rather than Dialpad's voice-AI heritage.

1 product reviewed on TopReviewed

Aircall7.9/10

A closer-scale peer focused specifically on SMB sales and support call centers with tight CRM/helpdesk integrations, versus Dialpad's broader UCaaS-plus-contact-center-plus-meetings platform.

1 product reviewed on TopReviewed

Cisco (Webex Calling)7.8/10

Enterprise incumbent bundling calling into the larger Webex/Cisco networking ecosystem, targeting large enterprises already on Cisco hardware rather than Dialpad's cloud-native SMB-to-mid-market base.

1 product reviewed on TopReviewed

Microsoft (Teams Phone)7.8/10

Bundles calling into Microsoft 365 subscriptions, competing on price and productivity-suite lock-in for organizations already standardized on Office rather than on standalone voice-AI features.

9 products reviewed on TopReviewed

Freshworks (Freshcaller)7.7/10

A cloud call-center tool bundled within the broader Freshworks CX suite, competing more on price and CRM-native simplicity for SMBs than on Dialpad's deeper conversational-AI feature set.

2 products reviewed on TopReviewed

Company Timeline

Key milestones in Dialpad, Inc.'s history, with sources.

1. Oct 15, 2024Acquisition

   Acquires workforce-management startup Surfboard

   Dialpad acquired London-based Surfboard, a cloud-native workforce-management platform for customer support teams (scheduling, forecasting, performance analytics), for an undisclosed price.

   siliconangle.com
2. Dec 16, 2021Funding

   Series F — $170M led by ICONIQ Capital at a $2.2B valuation

   Dialpad raised $170M in Series F funding led by ICONIQ Capital, with Amasia, GV, OMERS Growth Equity, Work-Bench, Section 32 and T-Mobile Ventures participating, at a $2.2B post-money valuation. The company's own release states total capital raised to date reached $418M.

   dialpad.com
3. Oct 19, 2021Acquisition

   Acquires Koopid

   Dialpad acquired Koopid, an AI-driven omnichannel customer-experience platform (chat, messaging, self-service, social), to add digital-channel support to Dialpad Contact Center. Terms undisclosed. Third contact-center-related move in two months, after Kare Knowledgeware.

   dialpad.com
4. Sep 15, 2021Acquisition

   Acquires Kare Knowledgeware

   Dialpad acquired London-based Kare Knowledgeware (formerly Gluru), a CX platform for workflow orchestration and knowledge management, to power self-service and agent-assist search inside Dialpad Contact Center. Terms undisclosed.

   dialpad.com
5. Oct 6, 2020Funding

   Series E — $100M led by OMERS Growth Equity at a $1.2B valuation

   Dialpad raised $100M in Series E funding led by OMERS Growth Equity, with Andreessen Horowitz, GV, ICONIQ Capital, Felicis Ventures, Section 32 and Work-Bench participating, at a valuation over $1.2B. The company's own release states total funding raised to that point was $220M (a commonly repeated $245M figure traces to secondary press aggregation, not the release itself).

   prnewswire.com
6. Sep 1, 2020Acquisition

   Acquires video-conferencing company Highfive

   Dialpad acquired Highfive, a WebRTC-based video-conferencing pioneer (founded 2012), adding its team and browser-based video technology to Dialpad's unified-communications platform. Terms undisclosed.

   dialpad.com
7. Jul 17, 2018Funding

   Series D — $50M led by ICONIQ Capital, total funding to $120M

   Dialpad raised $50M in Series D funding led by ICONIQ Capital, with Andreessen Horowitz, Amasia, Scale Venture Partners, Section 32 and Work-Bench participating, bringing total funding to $120M. ICONIQ's Will Griffith joined the board.

   techcrunch.com
8. May 16, 2018Acquisition

   Acquires TalkIQ

   Dialpad acquired TalkIQ, a real-time speech-recognition and NLP startup (founded 2014 out of Atomic), forming the basis of Dialpad VoiceAI (real-time transcription, sentiment analysis, call coaching). Terms were not officially disclosed; TalkIQ CEO Dan O'Connell joined Dialpad as GM of Voice AI. Widely reported (unconfirmed by either company) at just under $50M.

   prnewswire.com
9. Mar 7, 2016Milestone

   Switch.co renames to Dialpad

   Switch Communications renamed its Switch.co business phone product line to Dialpad, reclaiming the Dialpad name and domain, which founder Craig Walker had earlier repurchased from Yahoo (the original Dialpad Communications, which Walker had also been involved with, was acquired by Yahoo in 2005 and became Yahoo Voice).

   dialpad.com
10. Oct 1, 2014Launch

    Launches Switch.co, a cloud business phone system for Google Apps

    Switch Communications (formerly Firespotter Labs) launched Switch.co, a cloud-based business phone system spanning desktop, mobile and desk phones, built around Google Apps for Work integration. The company described itself as "built by the teams that brought Google Voice and Yahoo! Voice to tens of millions of users" — a reference to founder Craig Walker (GrandCentral/Google Voice, Dialpad Communications/Yahoo Voice) and co-founder Brian Peterson, a former Google engineer on the Google Voice front end.

    prnewswire.com
11. 2011Founded

    Founded as Firespotter Labs / Switch Communications

    Craig Walker — previously founder of GrandCentral (acquired by Google in 2007, relaunched as Google Voice in 2009) and an Entrepreneur-in-Residence at Google Ventures — and Brian Peterson founded the company as Firespotter Labs (also referenced as Switch Communications), with Google Ventures providing an initial $5M of Series A funding.

    globalventuring.com