Customer service helpdesk platform for ecommerce businesses
Gorgias is a customer service helpdesk platform designed specifically for ecommerce businesses.
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Gorgias provides a unified helpdesk solution that integrates with ecommerce platforms like Shopify, Magento, and BigCommerce. The platform consolidates customer inquiries from email, chat, phone, and social media into a single interface for support teams.
Delivers brand-aligned conversations that resolve 60% of support inquiries and increase conversions 2.5x with tailored recommendations.
Offers scalable, personalized shopping assistance to engage shoppers in real-time throughout the shopping journey.
Initiates real-time chat interactions with shoppers to reduce bounce rates and drive conversions through targeted campaigns.
Automates repetitive support inquiries to allow human agents to focus on tickets that require personal attention.
Provides proactive chat campaigns and personalized shopping assistance that reduces bounce rates by 37% and increases conversions.
Consolidates all customer conversations and data from every channel into a single platform for personalized interactions.
Connects with over 100 ecommerce tools via the Gorgias App Store to centralize customer data and workflows.
Enables editing of Shopify orders, access to real-time product information, and running promotional campaigns directly within Gorgias.
Integrates SMS as a support channel within the Gorgias Support Suite for customer communication.
Brings all support channels together into one platform, automating up to 60% of customer inquiries to reduce operational costs.
Integrates voice as a support channel within the Gorgias Support Suite alongside other customer communication channels.
Small teams or individuals getting started with customer support
Growing teams needing more ticket volume and core support features
Recommended plan for scaling ecommerce businesses
High-volume teams needing dedicated infrastructure and advanced analytics
Large enterprises with custom ticket volumes above 5,000/month
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Common questions answered by our AI research team
On the Pro plan, overage tickets cost $36 per 100 tickets ($0.36/ticket). On the Starter plan, overage tickets cost $0.40 per ticket. This means the Pro plan has a lower per-ticket overage rate than the Starter plan.
The AI Agent can do more than just answer FAQs. According to the pricing page, AI Agent capabilities include editing orders & subscriptions, handling returns and refunds, generating dynamic discounts, and providing product recommendations, in addition to answering pre- and post-sales FAQs.
Yes, Gorgias integrates with both Recharge and Loop Returns, along with 150+ more integrations. Based on the content, these integrations appear under the Helpdesk section across all listed tiers (Starter, Basic, Pro, Advanced, and Enterprise), suggesting they are available on all plans.
Yes, a free trial is available. The 'Start Free Trial' button appears on the Starter, Basic, Pro, and Advanced plan sections, suggesting the free trial is available across multiple plans rather than being limited to a single tier.
Yes, Gorgias supports both Google and Microsoft SSO for team login. The content lists 'Team management, Google / Microsoft SSO' under User permissions for the Basic plan (and all other listed plans), confirming it is included on the Basic plan.
Company
GorgiasFounded
2015Pricing
Subscription from 10.00Free Trial
AvailableGorgias is a helpdesk and customer support platform built for e-commerce merchants, integrating with Shopify, BigCommerce, and Magento.
