Gorgias

About Gorgias

Financials

Dated, source-cited figures. Estimates are marked.

Products by Gorgias

All products by Gorgias reviewed by our AI panel of experts.

GorgiasAI Customer Support

Customer service helpdesk platform for ecommerce businesses

From $40/mo8.0/10

How Our Review Panel Scores Gorgias

Six independent reviewer personalities assessed Gorgias's product on their own terms. They landed within 0.7 points of each other, an unusually strong consensus.

Averaged across 1 reviewed product in our catalog. Scores are out of 10.

Competitive Landscape

Who Gorgias competes with, and how they differ.

Zendesk8.0/10

General-purpose helpdesk with broad enterprise applicability across industries, not e-commerce-specific, priced per agent seat with add-on AI (Ultimate) rather than native e-commerce data integrations.

1 product reviewed on TopReviewed

Kustomer7.6/10

CRM-centric support platform (owned by Meta/Facebook heritage) targeting mid-to-large retail and e-commerce brands, competing directly on order-data-aware ticketing but with less deep native Shopify/BigCommerce app-store integration than Gorgias.

1 product reviewed on TopReviewed

Intercom7.6/10

Broader customer messaging and support suite spanning SaaS and e-commerce alike, with a strong AI chatbot (Fin) offering but seat/resolution-based pricing not tailored specifically to e-commerce order workflows.

1 product reviewed on TopReviewed

Tidio7.9/10

Lower-cost live chat and helpdesk tool aimed at small Shopify merchants, competing at the SMB end of Gorgias's market with a lighter feature set and simpler pricing tiers.

1 product reviewed on TopReviewed

R

Richpanel

Purpose-built e-commerce helpdesk competitor with native Shopify/Shopify Plus integration and self-service order management, directly overlapping Gorgias's core niche rather than serving general support markets.

Company Timeline

Key milestones in Gorgias's history, with sources.

1. Jan 16, 2025Launch

   Introduces Conversational AI Platform for support and sales

   Gorgias launched an expanded Conversational AI Platform that resolves order changes, refunds and product recommendations across the shopping journey, with AI Agent Actions resolving up to 50% of email inquiries autonomously.

   prnewswire.com
2. May 15, 2024Funding

   Series C-2 — $29M led by SaaStr and Alven

   Gorgias raised $29 million in Series C-2 funding from existing investors including SaaStr, Alven, Amplify, Shopify, Sapphire and CRV, earmarked to launch its AI Agent automation product.

   businesswire.com
3. Aug 15, 2022Funding

   Series C — $30M values company at $710M

   Gorgias raised $30 million in Series C funding led by Transpose Platform and Shopify, joined by SaaStr, Sapphire Ventures, CRV and Alven, valuing the company at $710 million and bringing total funding to $72.4 million.

   techcrunch.com
4. Dec 10, 2020Funding

   Series B — $25M led by Sapphire Ventures

   Gorgias raised $25 million in Series B funding led by Sapphire Ventures, valuing the company at a $300 million pre-money valuation as revenue grew 200% and headcount grew from 30 to over 100.

   techcrunch.com
5. Nov 26, 2019Funding

   Series A — $14M led by Flex Capital

   Gorgias raised $14 million in Series A funding led by Flex Capital, with SaaStr, Alven, CRV, Amplify Partners and Zoom CEO Eric Yuan participating, following a $3.5 million seed round; the company had roughly 2,000 customers at the time.

   techcrunch.com
6. 2015Founded

   Founded by Alex Plugaru and Romain Lapeyre

   Gorgias was founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre, initially as a Chrome extension for writing emails faster, before pivoting to a dedicated ecommerce helpdesk after discovering most users were support agents.

   gorgias.com