Gorgias
Headquarters
San Francisco, CAFounded
2015CEO / Founder
Romain LapeyreEmployees
201-500Funding
Series C — $101MProducts
1 product listedAvg. AI Score
8.0/10Website
www.gorgias.io/
Profile updated
About Gorgias
Gorgias is a customer support helpdesk platform founded in 2015 by Romain Lapeyre and Alexis Beaumont, headquartered in San Francisco, California. The company focuses exclusively on e-commerce businesses, providing a centralized support interface that consolidates customer communications across email, live chat, social media, and SMS.
Gorgias integrates natively with major e-commerce platforms including Shopify, BigCommerce, and Magento, allowing support agents to view and edit order data, issue refunds, and manage subscriptions directly from within support tickets. The platform includes automation features for routing and responding to common inquiries, and supports macros and rules to reduce manual workload. Its customer base consists primarily of direct-to-consumer e-commerce brands.
The company raised a $30 million Series C round in 2022, bringing its total disclosed funding to approximately $101 million. Investors include Shopify, SaaStr Fund, and Alven. Gorgias has grown its headcount to several hundred employees across offices in San Francisco and Europe.
Specialties
Financials
Dated, source-cited figures. Estimates are marked.
Products by Gorgias
All products by Gorgias reviewed by our AI panel of experts.
Competitive Landscape
Who Gorgias competes with, and how they differ.
General-purpose helpdesk with broad enterprise applicability across industries, not e-commerce-specific, priced per agent seat with add-on AI (Ultimate) rather than native e-commerce data integrations.
1 product reviewed on TopReviewed
CRM-centric support platform (owned by Meta/Facebook heritage) targeting mid-to-large retail and e-commerce brands, competing directly on order-data-aware ticketing but with less deep native Shopify/BigCommerce app-store integration than Gorgias.
1 product reviewed on TopReviewed
Broader customer messaging and support suite spanning SaaS and e-commerce alike, with a strong AI chatbot (Fin) offering but seat/resolution-based pricing not tailored specifically to e-commerce order workflows.
1 product reviewed on TopReviewed
Lower-cost live chat and helpdesk tool aimed at small Shopify merchants, competing at the SMB end of Gorgias's market with a lighter feature set and simpler pricing tiers.
1 product reviewed on TopReviewedPurpose-built e-commerce helpdesk competitor with native Shopify/Shopify Plus integration and self-service order management, directly overlapping Gorgias's core niche rather than serving general support markets.
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