Gorgias

Gorgias is a customer support helpdesk platform founded in 2015 by Romain Lapeyre and Alexis Beaumont, headquartered in San Francisco, California. The company focuses exclusively on e-commerce businesses, providing a centralized support interface that consolidates customer communications across email, live chat, social media, and SMS.

Gorgias integrates natively with major e-commerce platforms including Shopify, BigCommerce, and Magento, allowing support agents to view and edit order data, issue refunds, and manage subscriptions directly from within support tickets. The platform includes automation features for routing and responding to common inquiries, and supports macros and rules to reduce manual workload. Its customer base consists primarily of direct-to-consumer e-commerce brands.

The company raised a $30 million Series C round in 2022, bringing its total disclosed funding to approximately $101 million. Investors include Shopify, SaaStr Fund, and Alven. Gorgias has grown its headcount to several hundred employees across offices in San Francisco and Europe.