Aircall
Headquarters
Paris, FranceFounded
2014CEO / Founder
Scott ChancellorEmployees
501-1000Funding
Series D+ — $226MProducts
1 product listedAvg. AI Score
7.9/10Website
aircall.io/
Profile updated
About Aircall
Aircall is a cloud-based voice and communications platform founded in 2014 by Olivier Pailhes, Jonathan Anguelov, Pierre-Baptiste Béchu, and Xavier Durand. The company is headquartered in Paris, France, with additional offices in New York, London, Berlin, and Sydney.
Aircall's core product is a virtual phone system that enables sales and customer support teams to make and receive calls through a browser or mobile app. The platform integrates with over 100 business tools including Salesforce, HubSpot, Zendesk, and Slack, and includes features such as call routing, IVR, call recording, analytics dashboards, and AI-assisted call transcription and summarization. The company serves over 17,000 businesses across industries including e-commerce, SaaS, and financial services.
Aircall has raised approximately $226 million in total funding across multiple rounds, including a $120 million Series D round in 2021 led by Goldman Sachs. The company employs roughly 700 people globally. In 2023, Scott Chancellor was appointed CEO, succeeding co-founder Olivier Pailhes.
Specialties
Financials
Dated, source-cited figures. Estimates are marked.
Products by Aircall
All products by Aircall reviewed by our AI panel of experts.
How Our Review Panel Scores Aircall
Six independent reviewer personalities assessed Aircall's product on their own terms. They landed within 0.9 points of each other, an unusually strong consensus.
Averaged across 1 reviewed product in our catalog. Scores are out of 10.
Competitive Landscape
Who Aircall competes with, and how they differ.
RingCentral is a broader UCaaS platform bundling phone, video and team messaging for mid-market and enterprise IT buyers, with deeper compliance and admin tooling than Aircall's narrower sales/support call-center focus.
1 product reviewed on TopReviewed
Dialpad bakes AI call transcription and conversation intelligence into every plan from the start, competing head-on for sales teams, while Aircall leans more on breadth of 100+ CRM/helpdesk integrations.
1 product reviewed on TopReviewedTalkdesk targets larger enterprise contact centers with heavier customization and AI-agent tooling at a higher price point, versus Aircall's self-serve setup aimed at SMB sales and support teams.
Freshcaller is bundled inside Freshworks' CX suite (Freshdesk, Freshsales), winning on native integration for existing Freshworks customers, while Aircall stays integration-agnostic across external CRMs and helpdesks.
2 products reviewed on TopReviewed
Zoom Phone is a cloud-calling add-on to Zoom's video-first platform, winning on bundling economics for orgs already on Zoom but lacking Aircall's dedicated call-queue, IVR-builder and coaching tools built for sales/support teams.
1 product reviewed on TopReviewedCompany Timeline
Key milestones in Aircall's history, with sources.
- Acquisition
Acquires Piper AI to add revenue intelligence
Aircall acquired Piper AI, a revenue-intelligence and agentic sales-orchestration platform that aggregates voice, video, email, text and WhatsApp signals into CRM updates, deal scoring and automated workflows. Deal terms undisclosed.
destinationcrm.com - Acquisition
Acquires Vogent to expand AI Voice Agent infrastructure
Aircall acquired San Francisco-based Vogent, which builds voice-model, turn-taking-detection and call-flow-routing infrastructure for production voice AI. Vogent's team joined Aircall; deal terms undisclosed.
finance.yahoo.com - Milestone
Opens Seattle-area office in Bellevue
Aircall opened a 15,000 sq ft office in downtown Bellevue, WA -- its ninth global location -- planning to staff roughly 50 employees by end of 2025 as it invests in AI-related development.
geekwire.com - Launch
Launches AI Voice Agent
Aircall unveiled AI Voice Agent, a virtual assistant that answers routine calls 24/7, captures caller information and routes complex requests to human agents with context. It became available April 15, 2025 on a pay-per-use pricing model.
channelbiz.fr - Milestone
Scott Chancellor named CEO, succeeding Olivier Pailhes
Former Humu CEO Scott Chancellor was named Aircall's new chief executive effective immediately; co-founder Olivier Pailhes, who had been serving as CEO, moved to the board of directors.
builtinnyc.com - Milestone
Michael Haske named CEO, succeeding co-founder Olivier Pailhes
Former Paylocity President and COO Michael Haske became Aircall CEO effective September 2, 2022; Pailhes moved to the board as a strategic advisor.
citybiz.co - Funding
Series D -- $120M led by Goldman Sachs Asset Management, becomes unicorn
Goldman Sachs Asset Management led a $120M Series D that pushed Aircall past a $1B valuation, making it France's 16th unicorn. DTCP, eFounders, Draper Esprit, Adams Street Partners and NextWorld also participated.
techcrunch.com - Milestone
Opens London office
Aircall launched a London office with 25 UK employees and roughly 1,000 UK customers including Revolut and Royal Bank of Scotland.
businesscloud.co.uk - Funding
Series C -- $65M led by DTCP
DTCP led a $65M (EUR60.2M) Series C, joined by Adams Street Partners and existing investors eFounders, Draper Esprit, Balderton and NextWorld, bringing total funding to $106M.
techcrunch.com - Funding
Series B -- $29M led by Draper Esprit
Draper Esprit led a $29M Series B (including a GBP10M investment), joined by Balderton Capital, NextWorld Capital and Newfund, bringing total funding to $40.5M.
lse.co.uk - Founded
Aircall founded in Paris within the eFounders startup studio
Aircall was founded in 2014 in Paris by Olivier Pailhes, Jonathan Anguelov, Pierre-Baptiste Bechu and Xavier Durand, building a cloud-based phone system for sales and support teams.
aircall.io
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