Freshworks

About Freshworks

Financials

Dated, source-cited figures. Estimates are marked.

Products by Freshworks

All products by Freshworks reviewed by our AI panel of experts.

FreshdeskAI Customer Support

Customer support software that scales with your team

From $19/mo8.0/10

FreshcallerCommunication Tools

Cloud-based contact center for voice, AI, and omnichannel support

From $15/mo7.3/10

How Our Review Panel Scores Freshworks

Six independent reviewer personalities assessed Freshworks's products on their own terms. They disagreed by 2.0 points — The Skeptic was the hardest to convince, The Decision Maker the most positive.

Averaged across 2 reviewed products in our catalog. Scores are out of 10.

Competitive Landscape

Who Freshworks competes with, and how they differ.

Zendesk8.0/10

Broader enterprise-grade customer service suite with higher price points and deeper customization/API options, competing directly against Freshdesk with Zendesk Talk overlapping Freshcaller.

1 product reviewed on TopReviewed

Aircall7.9/10

Cloud call center product built specifically for SMB sales and support teams, positioned as a more phone-first alternative to Freshcaller with tighter CRM integrations.

1 product reviewed on TopReviewed

Dialpad, Inc.7.8/10

AI-driven business phone and contact center platform targeting mid-market to enterprise, competing with Freshcaller on voice intelligence features rather than helpdesk ticketing.

1 product reviewed on TopReviewed

Gorgias8.0/10

Customer support platform focused specifically on e-commerce brands with native Shopify/BigCommerce integration, a narrower vertical alternative to Freshdesk.

1 product reviewed on TopReviewed

Help Scout Inc.7.9/10

Simpler, email-centric help desk aimed at small businesses wanting a lighter-weight alternative to Freshdesk without extensive omnichannel or telephony features.

1 product reviewed on TopReviewed

Intercom7.6/10

Customer messaging and support platform combining live chat, AI chatbots, and help desk functions, competing with Freshdesk at a premium price point targeting product-led SaaS companies.

1 product reviewed on TopReviewed

Company Timeline

Key milestones in Freshworks's history, with sources.

1. Dec 15, 2025Acquisition

   Agreement to acquire FireHydrant

   Freshworks signed a definitive agreement to acquire FireHydrant, an AI-native incident management and reliability platform, to pair Freshservice ITSM with IT operations management; terms were not disclosed and closing was expected in fiscal Q1 2026.

   freshworks.com
2. May 2, 2024Acquisition

   Acquired Device42 for $230M; Dennis Woodside named CEO

   Freshworks announced the acquisition of IT asset management company Device42 for approximately $230 million, its first acquisition since going public. Founder Girish Mathrubootham moved to executive chairman as president Dennis Woodside was appointed CEO.

   techcrunch.com
3. Sep 22, 2021Milestone

   Nasdaq IPO — raised over $1B at $10.13B valuation

   Freshworks listed on the Nasdaq Global Select Market under ticker FRSH, selling 28.5 million Class A shares at $36 each to raise over $1 billion at a $10.13 billion market capitalization — the first Indian SaaS company to list on a US exchange.

   businesstoday.in
4. Nov 13, 2019Funding

   Series H — $150M at $3.5B valuation

   Sequoia Capital, CapitalG and Accel led a $150 million Series H valuing Freshworks at $3.5 billion, taking total funding to nearly $400 million.

   techcrunch.com
5. Oct 11, 2018Launch

   Freddy AI engine unveiled at Refresh 18

   At its inaugural Refresh 18 customer conference, Freshworks launched Freddy, an "omnibot" AI engine that learns from customer interactions across marketing, sales and support to auto-answer common queries over email, chat, voice and social channels.

   prnewswire.com
6. Jul 31, 2018Funding

   Series G — $100M led by Sequoia and Accel

   Freshworks raised $100 million led by Sequoia and Accel with participation from CapitalG at a valuation north of $1.5 billion, bringing total funding to $250 million as ARR passed $100 million.

   techcrunch.com
7. Jun 7, 2017Milestone

   Freshdesk Inc. renamed Freshworks Inc.

   The company rebranded from Freshdesk to Freshworks as an umbrella brand for its multi-product suite spanning customer support, ITSM, CRM and cloud call-center software.

   ir.freshworks.com
8. Jan 21, 2014Launch

   Freshservice IT service desk launched

   The company unveiled Freshservice, an ITIL-aligned IT service desk for internal IT support, after a year of development — its expansion beyond customer support software.

   freshworks.com
9. Nov 30, 2011Funding

   First funding — $1M from Accel Partners

   Accel Partners invested $1 million in the SaaS customer-support startup, its first institutional round; Accel's Shekhar Kirani joined the board.

   prnewswire.com
10. Oct 13, 2010Founded

    Freshdesk founded in Chennai

    Girish Mathrubootham and co-founder/CTO Shan Krishnasamy launched Freshdesk from a rented meeting room in Chennai, India, building SaaS customer-support software for small and mid-sized businesses.

    freshworks.com