Cresta

About Cresta

Financials

Dated, source-cited figures. Estimates are marked.

Products by Cresta

All products by Cresta reviewed by our AI panel of experts.

CrestaAI Customer Support

Unified AI and human agent platform for enterprise contact centers

Free7.5/10

How Our Review Panel Scores Cresta

Six independent reviewer personalities assessed Cresta's product on their own terms. They disagreed by 2.1 points — The Finance Lead was the hardest to convince, The Domain Strategist the most positive.

Averaged across 1 reviewed product in our catalog. Scores are out of 10.

Competitive Landscape

Who Cresta competes with, and how they differ.

NICE Ltd6.7/10

NICE's Enlighten Copilot delivers real-time next-best-action prompts and knowledge surfacing to live agents, but it ships bundled inside NICE's own CXone CCaaS suite rather than as the platform-agnostic overlay Cresta sells into any existing contact-center stack.

1 product reviewed on TopReviewed

U

Uniphore

Uniphore's Real-Time Guidance Agent gives live in-call prompts similar to Cresta's Agent Assist, but pairs it with an autonomous Self-Service Agent for full call automation, targeting large regulated enterprises (500+ agents) with on-premises/sovereign deployment options Cresta does not emphasize.

Observe.AI7.8/10

Observe.AI's core product is post-call conversation analytics and QA automation; its live-coaching layer (Real-Time AI) is a newer, additive feature rather than the primary differentiator the way real-time guidance is for Cresta.

1 product reviewed on TopReviewed

V

Verint Systems Inc.7.1/10

Verint sells real-time agent assist and coaching — including technology from its October 2024 acquisition of Cogito — as one module inside a much broader workforce engagement management suite, versus Cresta's narrower focus on real-time conversation AI.

1 product reviewed on TopReviewed

B

Balto

Balto is an independent pure-play real-time call-guidance and compliance-prompt tool for sales and support reps, narrower in scope than Cresta's broader human-plus-AI-agent platform.

Company Timeline

Key milestones in Cresta's history, with sources.

1. Apr 30, 2026Milestone

   Annual recurring revenue surpasses $100M; Doug Leone named board chair

   Cresta announced its ARR topped $100 million and named Sequoia Capital's Doug Leone as board chairman, with Carl Eschenbach rejoining the board as the company entered its next growth phase.

   cresta.com
2. Nov 19, 2024Funding

   Series D — $125M led by WiL and QIA

   Cresta closed a $125 million Series D led by World Innovation Lab (WiL) and the Qatar Investment Authority (QIA), with Accenture, LG Technology Ventures, Qualcomm and Workday Ventures joining returning investors Andreessen Horowitz, Greylock Partners, J.P. Morgan, Sequoia Capital and Tiger Global. The company stated total funding surpassed $270 million.

   cresta.com
3. May 22, 2023Milestone

   Ping Wu appointed CEO, succeeding co-founder Zayd Enam

   Cresta named Ping Wu, previously the company's VP of Product and Engineering, as CEO; co-founder Zayd Enam moved into an advisory role.

   cxtoday.com
4. Mar 17, 2022Funding

   Series C — $80M led by Tiger Global at $1.6B valuation

   Cresta closed an $80 million Series C led by Tiger Global, quadrupling its valuation to $1.6 billion in about a year. New investors Genesys, Five9, Zoom, J.P. Morgan and CarMax joined alongside returning backers Sequoia Capital, Greylock Partners and Andreessen Horowitz.

   cxtoday.com
5. Mar 31, 2021Funding

   Series B — $50M led by Sequoia Capital

   Cresta raised a $50 million Series B led by Sequoia Capital, with Greylock Partners, Andreessen Horowitz, Allen & Company and Porsche Ventures participating; Sequoia partner Carl Eschenbach joined the board.

   venturebeat.com
6. Feb 3, 2020Funding

   Series A — $15M from Greylock Partners and Andreessen Horowitz; $21M raised to date

   Cresta launched publicly after two years in stealth, disclosing a $15 million Series A backed by Greylock Partners and Andreessen Horowitz, bringing its total funding to $21 million.

   techcrunch.com
7. 2017Founded

   Founded at Stanford's AI Lab

   Cresta was founded in 2017 by then-Stanford AI Lab researchers Zayd Enam and Tim Shi, joined by Sebastian Thrun as co-founder and board chairman.

   cresta.com