Observe.AI
Headquarters
San Francisco, CAFounded
2017CEO / Founder
Swapnil JainEmployees
501-1000Funding
Series C — $213MProducts
1 product listedAvg. AI Score
7.8/10Website
observe.ai/
Profile updated
About Observe.AI
Observe.AI is a contact center AI platform headquartered in San Francisco, California, founded in 2017 by Swapnil Jain, Sharath Keshava Narayana, and Jithendra Vepa. The company builds software that applies speech recognition and natural language processing to contact center operations, enabling businesses to analyze agent-customer conversations, automate quality assurance, and deploy AI-driven automation.
The platform includes three primary product areas: AI agents that handle inbound and outbound customer interactions autonomously, real-time agent assist tools that surface information and guidance to human agents during live calls, and post-interaction analytics used for quality assurance, compliance monitoring, and coaching. Customers include enterprises in financial services, insurance, retail, and healthcare verticals. The company competes with vendors such as NICE, Verint, and Cresta in the contact center intelligence space.
Observe.AI raised a $125 million Series C round in 2022, bringing its total disclosed funding to approximately $213 million. Investors include Softbank Vision Fund 2, Zoom Video Communications, and Menlo Ventures, among others. The company employs several hundred people across its San Francisco headquarters and offices in India.
Specialties
Financials
Dated, source-cited figures. Estimates are marked.
Products by Observe.AI
All products by Observe.AI reviewed by our AI panel of experts.
How Our Review Panel Scores Observe.AI
Six independent reviewer personalities assessed Observe.AI's product on their own terms. They disagreed by 2.2 points — The Finance Lead was the hardest to convince, The Domain Strategist the most positive.
Averaged across 1 reviewed product in our catalog. Scores are out of 10.
Competitive Landscape
Who Observe.AI competes with, and how they differ.
Focuses on real-time, generative-AI agent guidance mid-call; Observe.AI pairs live coaching with a broader post-call QA and compliance analytics suite.
1 product reviewed on TopReviewed
Legacy enterprise incumbent (NICE CXone/inContact) bundling workforce management, routing and analytics into one large suite; Observe.AI is a narrower, AI-native point solution many NICE customers layer on top.
1 product reviewed on TopReviewedSimilarly broad, long-established workforce-engagement and analytics platform; slower AI-feature cadence than Observe.AI's contact-center-specific LLM.
1 product reviewed on TopReviewed
Concentrates narrowly on real-time emotional and behavioral cues (tone, pace) during live calls, versus Observe.AI's full post-call QA, coaching and compliance workflow.
1 product reviewed on TopReviewedRaised $260M in October 2025 backed by Nvidia/AMD to push agentic voice AI; competes most directly with Observe.AI's newer autonomous voice-agent product line.
Company Timeline
Key milestones in Observe.AI's history, with sources.
- Partnership
Strategic collaboration agreement with AWS
Observe.AI and AWS announced a multi-year collaboration to help enterprises deploy Observe.AI's Automation, Companion and Operations AI Agents in production on AWS infrastructure.
businesswire.com - Milestone
Seven-year business update: 155% YoY bookings growth
Marking its 7th anniversary, Observe.AI reported 155% YoY net-new-bookings growth for H1 FY2025 and 121% YoY growth in enterprise call-interaction volume.
businesswire.com - Funding
Series C — $125M led by SoftBank Vision Fund 2
SoftBank Vision Fund 2 led a $125M round joined by Zoom Video Communications, Menlo Ventures, Nexus Venture Partners and Scale Venture Partners, bringing total funding to roughly $213M.
voicebot.ai - Acquisition
Acquired ScopeAI
Observe.AI acquired ScopeAI to expand into omnichannel (chat, email, social) conversation intelligence beyond its voice-only roots.
venturebeat.com - Funding
Series B — $54M led by Menlo Ventures
Menlo Ventures led a $54M round with Next47 and NGP Capital, bringing total funding to $88M; the round followed a $26M Series A closed in December 2019, also led by Menlo.
siliconangle.com - Funding
Series A — $26M led by Menlo Ventures
Menlo Ventures led a $26M Series A round for the contact-center conversation-intelligence startup.
siliconangle.com - Founded
Observe.AI founded
Observe.AI was founded in Redwood City / San Francisco, California by Swapnil Jain, Sharath Keshava Narayana and Akash Singh.
businesswire.com
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