Observe.AI

Observe.AI is a contact center AI platform headquartered in San Francisco, California, founded in 2017 by Swapnil Jain, Sharath Keshava Narayana, and Jithendra Vepa. The company builds software that applies speech recognition and natural language processing to contact center operations, enabling businesses to analyze agent-customer conversations, automate quality assurance, and deploy AI-driven automation.

The platform includes three primary product areas: AI agents that handle inbound and outbound customer interactions autonomously, real-time agent assist tools that surface information and guidance to human agents during live calls, and post-interaction analytics used for quality assurance, compliance monitoring, and coaching. Customers include enterprises in financial services, insurance, retail, and healthcare verticals. The company competes with vendors such as NICE, Verint, and Cresta in the contact center intelligence space.

Observe.AI raised a $125 million Series C round in 2022, bringing its total disclosed funding to approximately $213 million. Investors include Softbank Vision Fund 2, Zoom Video Communications, and Menlo Ventures, among others. The company employs several hundred people across its San Francisco headquarters and offices in India.