Forethought Technologies, Inc.

Forethought Technologies, Inc. is a San Francisco-based enterprise software company founded in 2017 by Deon Nicholas, Sami Ghoche, Niki Agrawal, and Kiran Chandrashekar. The company built an AI-native platform designed to automate and augment customer support operations across multiple communication channels including chat, email, voice, and SMS.

Forethought's core product suite includes Solve, an AI agent for automated ticket resolution; Triage, a tool for classifying and routing incoming support requests; Assist, which surfaces relevant knowledge for human agents; and Discover, an analytics layer for identifying support trends. The platform was positioned for mid-market and enterprise customers in industries such as e-commerce, fintech, and SaaS, competing with vendors including Intercom, Salesforce Einstein, and Ada.

The company raised approximately $92 million in total funding across multiple rounds, including a $65 million Series C in 2022. Forethought was acquired by Zendesk in March 2026 and subsequently integrated into the Zendesk product platform. Prior to the acquisition, the company employed roughly 100 to 200 people.