incident.io
Headquarters
London, UKFounded
2021CEO / Founder
Stephen WhitworthEmployees
51-200Funding
Series B — $95MProducts
1 product listedAvg. AI Score
8.0/10Website
incident.io/
Profile updated
About incident.io
incident.io operates a software platform that helps engineering teams declare, coordinate, and resolve technical incidents such as outages and service degradations. The company was founded in 2021 in London by Stephen Whitworth, Pete Hamilton, and Chris Evans, three engineers who had previously built internal incident-response tooling at the digital bank Monzo. It is headquartered in London, with a North American office in New York opened in 2022.
The platform is built around Slack and Microsoft Teams workflows and spans on-call scheduling and paging, incident response automation, post-incident learning, and public status pages, with more recent additions of AI features for triage and investigation. incident.io counts Etsy, monday.com, and Skyscanner among its customers and competes with established alerting and incident tools including PagerDuty, Opsgenie, and FireHydrant.
The company raised a $5.5 million seed round in late 2021 with participation from several Monzo founders, followed by a $28.7 million Series A in 2022. In April 2025 it raised a $62 million Series B led by Insight Partners at a valuation of about $400 million, bringing total funding to roughly $95 million. incident.io employed around 200 people as of 2026.
Specialties
Financials
Dated, source-cited figures. Estimates are marked.
Products by incident.io
All products by incident.io reviewed by our AI panel of experts.
How Our Review Panel Scores incident.io
Six independent reviewer personalities assessed incident.io's product on their own terms. They landed within 0.8 points of each other, an unusually strong consensus.
Averaged across 1 reviewed product in our catalog. Scores are out of 10.
Competitive Landscape
Who incident.io competes with, and how they differ.
PagerDuty is the long-established, publicly traded (NYSE: PD) leader in on-call alerting and incident response with a far larger installed base; incident.io directly targets its customers with a 2026 "PagerDuty Rescue Program" offering migration tooling, a contract buyout, and a 99.99% uptime guarantee vs. PagerDuty's published 99.9% SLA.
1 product reviewed on TopReviewed
Atlassian bundles on-call alerting and incident response into Opsgenie and Jira Service Management as part of a broad ITSM suite sold mainly to its existing Jira/Confluence base, rather than offering a dedicated incident-management specialist product like incident.io.
2 products reviewed on TopReviewedRootly is a smaller, Y Combinator-backed, Slack-native incident management specialist that incident.io's own CEO named as a competing product at the time of incident.io's 2022 Series A; it has raised far less capital ($12M Series A in 2023 vs. incident.io's $96M+) and targets a similar SRE audience at earlier-stage companies.
Company Timeline
Key milestones in incident.io's history, with sources.
- Milestone
Launches "PagerDuty Rescue Program" to court switching customers
incident.io offered PagerDuty customers up to a year of complimentary service on a multi-year contract, an AI-powered migration assistant, and a 99.99% uptime guarantee vs. PagerDuty's published 99.9% SLA; the release states incident.io serves 2,000+ customers and has raised over $100M.
prnewswire.com - Funding
Series B — $62M led by Insight Partners at a ~$400M valuation
Index Ventures and Point Nine also participated. TechCrunch reported the deal (valuation undisclosed by the company) was struck at "in the region of $400 million," taking total funding to just over $96M.
techcrunch.com - Funding
Series A — $28.7M led by Index Ventures
Point Nine, Instagram co-founder Mike Krieger, and The Chainsmokers' Mantis VC also participated, taking total raised to $34.2M including the seed round.
techcrunch.com - Funding
Previously-unannounced $5.5M seed round closed
Disclosed alongside the Series A announcement; TechCrunch reported the seed round "closed earlier this year" (2022).
techcrunch.com - Founded
incident.io founded by ex-Monzo engineers Stephen Whitworth, Pete Hamilton, and Chris Evans
The trio met at fintech Monzo, where they built internal incident-tracking pipelines on open source tooling before spinning the idea out as a standalone company.
techcrunch.com
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