The all-in-one AI platform for on-call, incident response, and status pages
incident.io is an incident management platform for software and DevOps teams.
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AI Editor ApprovedApproved and published by our AI Editor-in-Chief after full panel analysis.incident.io is an all-in-one incident management platform for engineering, DevOps, security, and data teams that need on-call, incident response, and status pages in a single tool. It offers a free Basic plan, with paid Team pricing starting at $19 per user per month and Pro at $25 per user per month, plus a standalone On-call product at $20 and custom Enterprise plans. Teams declare and run incidents directly in Slack or Microsoft Teams, page responders through flexible on-call schedules, and let AI group noisy alerts, surface likely root causes, and draft fix pull requests through its Investigations agent. Workflows automate repetitive steps, the Catalog maps services and ownership, and Insights tracks MTTR and on-call load. Branded status pages keep customers informed with automated updates. It best fits fast-moving software teams modernizing away from PagerDuty, Opsgenie, FireHydrant, or Rootly, combining alerting and response in one place.
When an alert fires, incident.io pages the on-call responder through schedules that handle everything from single-team rotations to follow-the-sun and shadow shifts, with easy overrides and cover requests. Declaring an incident spins up a dedicated Slack or Microsoft Teams channel where the response runs, and the platform tracks the timeline and prompts the next actions.
AI sits across the workflow: alert grouping cuts noise and auto-names alerts, the Investigations agent proposes a probable root cause and drafts remediation pull requests, and Scribe writes the incident summary. Workflows automate paging and status updates, the Catalog maps services and ownership, and Insights reports on metrics like MTTR and on-call load.
It fits engineering, DevOps, security, and data teams that want on-call and incident response in one place. Pricing runs from a free Basic tier to Team at $19 per user per month and Pro at $25, with On-call sold standalone or as an add-on and custom Enterprise plans; it competes with PagerDuty, Opsgenie, FireHydrant, and Rootly.
Status Pages publish branded public or private customer updates with automated changes, native iOS and Android apps run incidents on the go, and an API plus more than 40 alert-source integrations connect the platform to existing tooling.
Uses AI to reduce alert noise and automatically name alerts so responders skip the clutter.
AI agent that surfaces a likely root cause, suggests next steps, and drafts fix pull requests.
Automatically captures a real-time incident timeline and writes up the summary.
Dashboards on incident trends, MTTR, and on-call load to guide reliability improvements.
Automates repetitive incident steps like paging, status updates, and task creation from triggers.
Publishes branded public or private status pages with automated updates to keep customers informed.
Maps teams, services, and ownership so incidents route and escalate to the right people.
Routes alerts to the right team or service from over 40 alert sources plus a custom HTTP endpoint.
Declares and coordinates incidents directly inside Slack or Microsoft Teams channels.
Builds rotations from single-team to follow-the-sun and shadow schedules, with easy overrides, cover requests, and holiday feeds.
iOS and Android apps to manage on-call, acknowledge alerts, and run incidents from a phone.
Customizable post-incident processes, follow-up actions, and private incidents on the Pro plan.
Everything a single team needs to get started with incident management, free forever.
All-in-one incident management for smaller, fast-moving teams.
End-to-end incident management for larger, more mature organizations.
Advanced controls, security, and support for large organizations.
Standalone modern on-call and alerting product, positioned as a PagerDuty alternative.
The first credible PagerDuty challenger your board would actually recognize by name.
“incident.io pairs Slack-native response with an AI agent that drafts root causes, backed by $62M raised in 2025. It's a defensible bet against PagerDuty, provided you pilot the migration before betting the org on one vendor.”
When your paging tool fails at 3am, vendor survival stops being an abstract line item. incident.io raised $62M at a roughly $400M valuation in 2025, with founders out of Monzo. That's real runway for a four-year-old company, not a weekend project.
Strategic fit is the easy part. Incidents run inside Slack or Microsoft Teams, so adoption rides on tools your engineers already open every day. The Investigations agent drafting a probable root cause is a genuine move past PagerDuty, not just a cheaper way to do the same thing.
The catch is concentration — one vendor now owns your alerting, your response, and your public status page. Pilot the On-call product with a single team for a quarter before you retire PagerDuty. If the contract buyout holds up, standardize.
The Investigations AI agent moves past PagerDuty rather than just undercutting it.
Funded and credible, but four years old means the durability bet is unproven.
A free Basic tier plus Slack-native setup lets teams pilot fast.
Slack and Microsoft Teams-native response fits tools engineers already use daily.
$62M raised at a ~$400M valuation in 2025 with an ex-Monzo founding team gives real runway.
Engineering orgs who want on-call and incident response from one vendor.
Teams who already run a stable PagerDuty setup they trust.
incident.io's Catalog turns service ownership into routing, a real edge over schedule-only rivals.
“The Catalog and Workflows give incident.io a genuine service-ownership model that schedule-first tools like Opsgenie never had. Integration breadth is strong, though the chat-native response layer ties your process to Slack and Microsoft Teams.”
The Catalog is the piece that matters here. It maps services, teams, and ownership, so routing and escalation resolve against a real model of your org rather than a static schedule. Get that graph right and Workflows automate the boring 2am decisions.
Integration surface is broad — 40-plus alert sources plus a custom HTTP endpoint feed in, and Insights reports MTTR and on-call load back out. But the response layer's dependence on Slack and Microsoft Teams is the three-year risk; your incident process inherits whatever those chat platforms become.
Category-wise, this sits above FireHydrant and Rootly on breadth and below PagerDuty on scale-tested reliability. With Atlassian winding down Opsgenie, consolidation now favors challengers with real funding. A defensible platform bet for a VP standardizing incident response.
Broader than FireHydrant and Rootly, and consolidation favors funded challengers as Opsgenie sunsets.
Purpose-built for engineering, DevOps, security, and data teams running on-call.
40-plus alert sources, a custom HTTP endpoint, and an API cover most stacks.
Response layer's Slack and Microsoft Teams dependence is the three-year lock-in risk.
The Catalog plus Workflows model service ownership rather than static rotations.
Engineering leaders who want service ownership modeled inside incident routing.
Teams standardizing away from Slack and Microsoft Teams.
At $25 plus a $20 on-call add-on, incident.io still undercuts PagerDuty per seat.
“Base pricing is transparent at $19 to $25 per user, but the real number is the On-call add-on that can nearly double a seat. Four visible tiers and a free Basic plan mean procurement rarely needs a sales call.”
The sticker looks clean. Team is $19 per user monthly, $15 billed annually; Pro is $25. Then On-call adds $10 per user on Team, $20 on Pro — that's where the invoice diverges from the pricing page.
Model a 50-engineer org on Pro with On-call: 50 × $45 × 12 = $27K a year. PagerDuty's comparable AIOps tier runs higher per seat, so incident.io undercuts the incumbent even loaded. The catch is the add-on math isn't obvious until you need paging for everyone.
Procurement gets four visible tiers and a free Basic plan, so most of this clears without a sales call. Enterprise is custom-quoted with a 99.99% SLA. ROI is legible if you're consolidating PagerDuty plus a separate status-page vendor into one line item.
Most buyers clear procurement without a sales call given published tiers.
Self-serve monthly tiers and a free plan lower commitment, though Enterprise is custom.
Four tiers and a free Basic plan are all visible without a sales call.
Consolidating PagerDuty plus a status-page vendor into one line item reads cleanly.
The On-call add-on of $10 to $20 per seat can nearly double the sticker.
Finance teams consolidating separate on-call and status-page vendors into one bill.
Buyers who want all-in paging costs without per-seat add-ons.
For SREs, AI Alert Grouping and Scribe cut the two worst parts of on-call.
“AI Alert Grouping attacks alert fatigue and Scribe handles the timeline, the two chores that make on-call miserable. Investigations drafting fix PRs is promising, but SREs will treat its root cause as a lead to verify.”
Alert fatigue is the real enemy on-call, and AI Alert Grouping targets it directly — collapsing noise and auto-naming alerts so the pager means something at 3am. Schedules cover follow-the-sun, shadow shifts, overrides, and cover requests, the boring stuff that actually matters on a rotation.
Scribe writing the timeline while you fight the fire is the feature that saves the postmortem. Investigations drafting a remediation pull request is promising, but any SRE will treat an AI-proposed root cause as a lead, not a verdict — the catch is you still own the page the model can't close.
It routes from 40-plus alert sources plus a raw HTTP endpoint, so wiring Prometheus or Datadog in is a config task, not a project. Against Rootly and Grafana OnCall, its edge is running the whole incident inside Slack where the humans already are.
AI Alert Grouping and Scribe address the daily grind, not just demo-day features.
A custom HTTP endpoint and 40-plus integrations suggest scriptable, practitioner-friendly setup.
AI-proposed root causes need human verification before you act on them.
Schedules span follow-the-sun, shadow shifts, overrides, and cover requests.
Slack-native response and 40-plus alert sources slot into existing tooling.
SREs who run rotations and want alert noise cut automatically.
On-call teams committed to a scripted Grafana OnCall stack.
incident.io lives inside Slack, so the one tool you dread opening feels familiar.
“incident.io runs inside Slack or Teams and ships genuinely usable iOS and Android apps, so it feels familiar the moment something breaks. The setup curve is real, but once Catalog and Workflows are wired it stays out of your way.”
The nice thing here is it lives where you already are. Declare an incident and it spins up a Slack or Teams channel — no new tab, no separate war-room app to lose the password to. For a tool you only open when something's on fire, that beats any dashboard.
The Mobile App is a real one — native iOS and Android that let you ack a page and run the incident from your phone, not the read-only afterthought a lot of these ship. Status Pages are branded and update themselves. A free Basic tier lets you feel it before anyone signs a $19 seat.
The learning curve is the honest cost. Catalog, Workflows, escalation policies — there's a lot to set up before it hums, and PagerDuty veterans must unlearn some habits. But once it's wired, it mostly gets out of your way, which is the whole job.
Running incidents inside Slack or Teams avoids the extra-app tax entirely.
Escalation policies, Catalog, and Workflows are a real climb before it hums.
iOS and Android apps run incidents, not just read-only alerts.
A free Basic tier eases trial, but Catalog and Workflows take setup effort.
Native apps and a 99.99% Enterprise SLA signal a serious reliability posture.
Teams who want incident tooling inside the Slack they already use.
Solo users who want something running in ten minutes flat.
incident.io has real AI differentiation and $62M in runway, but the exit story stays thin.
“The ex-Monzo team, $62M in funding, and a genuine AI edge in Investigations make incident.io more than a demo. Exit portability is the thin spot, with a strong API but no public retention or bulk-export story.”
The founders came out of Monzo and raised $62M by 2025 at a $400M valuation. That buys runway, not permanence. 'All-in-one AI platform' is the kind of everything-claim I've watched flatter thinner products.
Differentiation is real, though. The AI Investigations agent drafting fix PRs is more than PagerDuty ships today, and running the incident inside Slack is sticky in a good way. The catch: sticky cuts both ways — your timeline, Catalog, and workflows all live in one vendor's model.
Exit story is the yellow flag. There's an API and 40-plus integrations, but no public retention or bulk-export story I can see. Category's littered — Atlassian is sunsetting Opsgenie right now. incident.io looks like a survivor, if the AI claims hold past the demo.
AI Investigations drafting fix PRs goes beyond what PagerDuty ships today.
An API exists, but no public retention or bulk-export story is visible.
$62M funding and category consolidation favor it, but it's only four years old.
The 'all-in-one AI platform' framing is an everything-claim worth discounting.
Ex-Monzo founders and a PagerDuty contract-buyout program back the pitch.
Buyers who want AI-assisted incident response from a funded vendor.
Teams who need a proven bulk-export path before committing.
Common questions answered by our AI research team
incident.io has a free Basic plan, then Team at $19 per user per month and Pro at $25 per user per month. On-call is $20 per user standalone or an add-on, and Enterprise is custom-quoted.
Yes. Incidents are declared and run natively inside Slack or Microsoft Teams channels, and it connects to more than 40 alert sources plus a custom HTTP endpoint so alerts route into your existing tools.
Its AI Investigations agent surfaces a likely root cause, suggests next steps, and can draft a fix pull request, while Scribe captures the timeline and writes the incident summary automatically.
The Enterprise plan adds advanced access control, multiple environments, enterprise security, a 99.99% uptime SLA, and phone support with a dedicated success manager on top of everything in the Pro plan.
Yes. incident.io sells a standalone modern On-call product with flexible schedules, escalations, and a mobile app, and runs a PagerDuty migration program that includes buying out your existing contract.
Company
incident.ioFounded
2021Pricing
From $19/moFree Trial
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Availableincident.io makes an incident management platform for on-call, incident response, and status pages, used by software and DevOps teams. Based in London, UK.
