PeopleMetrics

PeopleMetrics was founded in 2001 by Sean McDade and is headquartered in Fort Washington, Pennsylvania. The firm helps mid-to-large enterprises gather, analyze, and act on verified customer and employee feedback through survey-based research and structured programs.

The company's core offerings include Net Promoter Score (NPS) programs, customer advisory boards built on verified respondent panels, CSAT tracking, and custom research engagements. Its proprietary Interactive Avatar technology—a conversational AI interface—converts static research findings into a queryable format accessible to internal teams without requiring data analyst support. Clients include MetLife, Merck, Travel + Leisure, and Mutual of Omaha.

PeopleMetrics is privately held with no disclosed outside funding and employs between 11 and 50 people. The company targets sectors including healthcare, financial services, and hospitality, where measuring and activating customer experience insights is a core operational priority.