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Contextual AI Review

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Enterprise AI for regulated and high-stakes environments

Contextual AI is an enterprise AI platform for regulated and high-stakes environments.

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About Contextual AI

Contextual AI is positioned as an enterprise AI product built for regulated and high-stakes environments, according to the company's own site. The available page content does not describe the specific workflow, interface, or day-to-day user experience of the product in detail.

The website content provided does not name specific features, integrations, or differentiating capabilities beyond the general framing of serving regulated and high-stakes industries.

Based on the available content, Contextual AI is intended for enterprises in regulated industries or those with high-stakes operational requirements. No pricing information is provided on the page content available.

Features

AI

  • Grounded Language Model (Generation)

    Supplies a generation component designed to produce responses grounded in retrieved enterprise knowledge rather than relying on frozen, general-purpose LLM outputs.

  • Instruction-Following Reranker

    Offers a reranking component that reorders retrieved chunks based on natural-language instructions to improve relevance of results fed to the generator.

  • RAG 2.0 Unified Architecture

    Jointly optimizes retriever and generator components in a unified pipeline, rather than stitching together frozen models and vector databases, to deliver higher accuracy and groundedness.

Analytics

  • Evaluation and Unit Testing (LMUnit)

    Provides evaluation tooling to create natural-language unit tests and check whether generated responses match gold answers and are grounded in retrieved knowledge.

Automation

  • Synthetic Data Generation for Fine-Tuning

    Automatically generates synthetic training data under the hood when customers lack their own fine-tuning datasets, steerable using defined end-user personas.

Core

  • Agentic Document Parsing

    Provides a document understanding pipeline that parses complex enterprise documents, preserving reading order and table structure for downstream retrieval.

  • Specialized RAG Agents

    Enables enterprises to build specialized retrieval-augmented generation (RAG) agents capable of active retrieval and test-time reasoning over large volumes of structured and unstructured enterprise data.

Customization

  • Configurable Retrieval Parameters

    Allows adjustment of system prompts and retrieval parameters, such as the weighting between lexical and semantic search and the number of chunks retrieved and reranked.

  • Tuning API for Agent Specialization

    Lets teams jointly fine-tune multiple components of a RAG agent via a Python API to boost performance on domain-specific tasks and workflows.

Integration

  • Elasticsearch-Backed Scalable Indexing

    Uses a custom document understanding pipeline that chunks and embeds data before indexing it into an Elasticsearch cluster, supporting millions of documents per deployment.

Preview

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Pricing Plans

Popular

On-demand

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Pay-as-you-go pricing that scales with usage of the platform; includes $25 in free credits to get started

  • Unlimited users, agents, and datastores
  • 1 workspace
  • SOC2 Type II compliance
  • Simple text document ingestion
  • Maximum of 1 data integration
  • Contextual SaaS deployment

Enterprise

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Custom pricing for organizations needing advanced performance, security, and compliance features

  • Unlimited workspaces
  • SAML/SSO and role-based access control (RBAC)
  • HIPAA compliance and uptime SLA
  • Support for complex docs, charts, images, and structured data
  • Custom data retention and continuous data ingestion
  • Customer VPC deployment, dedicated support, and onboarding services

Component APIs (Parse, Rerank, Generate, LMUnit)

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Usage-based pricing for AI teams wanting platform primitives as standalone component APIs for existing RAG architectures

  • Parse Basic (text only): $3 per 1,000 pages
  • Parse Standard (multimodal): $40 per 1,000 pages
  • Rerank-v2: $0.05 per million tokens; Rerank-v2-mini: $0.02 per million tokens
  • Generate: $3/1M input tokens, $15/1M output tokens
  • LMUnit: $3 per 1M input tokens

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Buyer Questions

Common questions answered by our AI research team

Pricing

What's the difference between On-demand and Enterprise plans?

On-demand offers pay-as-you-go pricing with unlimited users, agents, and datastores but only 1 workspace, 1 data integration, standard data retention, and no SAML/SSO or RBAC. Enterprise adds unlimited workspaces, custom data retention, SAML/SSO, RBAC, uptime SLA, dedicated support, onboarding services, custom development support, and customer VPC deployment with custom pricing.

Pricing

How much do the component APIs cost?

Component APIs are usage-based: Parse costs $3/1,000 pages (text only) or $40/1,000 pages (multimodal); Rerank-v2 is $0.05 per million tokens and Rerank-v2-mini is $0.02 per million tokens; Generate costs $3/1M input tokens and $15/1M output tokens; LMUnit costs $3/1M input tokens.

Security

Does Contextual AI support HIPAA compliance?

Yes, both the On-demand and Enterprise plans include HIPAA compliance, alongside SOC2 Type II compliance.

Features

Can agent outputs be traced back to source documents?

Yes, every output includes precise, sentence-level citations and visual bounding boxes that highlight exactly where the supporting context originated, so answers can be verified against source documents.

Setup

What deployment options are available besides SaaS?

Beyond multi-tenant SaaS, Contextual AI supports single-tenant SaaS and private VPC deployment, with Enterprise plans specifically offering Customer VPC deployment.

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