Assembled

About Assembled

Financials

Dated, source-cited figures. Estimates are marked.

Products by Assembled

All products by Assembled reviewed by our AI panel of experts.

AssembledAI Workforce Management

Workforce management for human agents, BPO vendors, and AI agents in one platform

Free7.1/10

How Our Review Panel Scores Assembled

Six independent reviewer personalities assessed Assembled's product on their own terms. They disagreed by 1.6 points — The Finance Lead was the hardest to convince, The Decision Maker the most positive.

Averaged across 1 reviewed product in our catalog. Scores are out of 10.

Competitive Landscape

Who Assembled competes with, and how they differ.

NICE6.7/10

NICE is the incumbent Assembled displaces most often: its CXone suite bundles WFM (the IEX forecasting/scheduling engine) with ACD, routing and QA, sold as a full contact-centre platform on enterprise licences. Assembled sells WFM standalone on a per-agent subscription and integrates into whichever helpdesk or CCaaS the customer already runs.

1 product reviewed on TopReviewed

V

Verint Systems Inc.7.1/10

Verint sells workforce engagement management to large, often on-premise contact centres, where WFM ships alongside recording, compliance and speech analytics. Assembled targets digital-first support teams on Zendesk, Salesforce or Intercom and competes on setup speed and API/integration depth rather than suite breadth.

1 product reviewed on TopReviewed

Zendesk8.0/10

Zendesk bundles workforce management (via its Tymeshift acquisition) and its own AI agents into the helpdesk its customers already pay for, so it wins on consolidation. Assembled is the third-party alternative for teams that want deeper forecasting and multi-channel/BPO scheduling than a helpdesk add-on provides, and it also integrates with Zendesk as a partner.

1 product reviewed on TopReviewed

Decagon7.4/10

Decagon is an AI-agent-only vendor focused on autonomous resolution across chat, email, voice and SMS for enterprises. It overlaps with Assembled Assist but not with Assembled's workforce management core — Assembled's pitch is orchestrating AI deflection and human staffing in one system rather than selling deflection alone.

1 product reviewed on TopReviewed

Sierra7.5/10

Sierra sells conversational AI agents for customer service, typically priced on outcomes and sold to companies replacing tier-1 volume. It competes for the AI-resolution budget Assembled Assist targets, but has no forecasting, scheduling or adherence tooling for the human agents that remain.

1 product reviewed on TopReviewed

Company Timeline

Key milestones in Assembled's history, with sources.

1. May 21, 2026Launch

   Launch of the first contact-centre WFM MCP server

   Assembled shipped a Model Context Protocol server exposing its forecasting, scheduling and operational data to Claude, ChatGPT and other AI assistants, letting users query metrics and publish schedules in plain language.

   assembled.com
2. Apr 7, 2026Partnership

   Five9 Select ISV partnership and reseller agreement

   Assembled reached Select ISV status, Five9's highest partner tier, making Five9 an authorised reseller of Assembled workforce management with a native integration into the Five9 Intelligent CX Platform.

   assembled.com
3. Mar 12, 2026Launch

   Launch of Brand Studio

   Brand Studio lets companies configure distinct AI agent identities — visual style, voice, tone and knowledge base — for multiple brands from a single Assembled instance under central governance.

   assembled.com
4. Jan 28, 2026Launch

   Launch of AI Schedule Generation

   Assembled released agentic schedule generation, which builds support schedules automatically from its forecasts while accounting for AI agent coverage and labour-compliance rules. ServiceTitan, Backcountry and Preply were cited as early users.

   siliconangle.com
5. Aug 21, 2025Launch

   Launch of the Support Orchestration suite

   Support Orchestration combined Assembled's AI agents with its workforce management platform, recommending which cases AI should handle, staffing human agents around that coverage, and handing off between AI and humans in real time.

   assembled.com
6. Jun 9, 2025Milestone

   London office opened as European base

   Assembled opened a London office to serve as the base for its European expansion, its first outside the United States.

   uktech.news
7. Jan 29, 2025Launch

   Launch of Assist, an omnichannel AI agent

   Assist moved Assembled from assisting agents to resolving cases autonomously across chat, email and voice. The company said the chat agent resolves over 70% of conversations using existing help-centre content.

   assembled.com
8. Apr 3, 2024Launch

   Launch of Agent Copilot

   Assembled introduced Agent Copilot, an AI assistant that surfaces knowledge-base answers and drafts on-brand replies for human support agents. It marked the company's expansion beyond scheduling into AI-assisted resolution.

   assembled.com
9. May 26, 2022Funding

   Series B — $51M led by NEA

   New Enterprise Associates led the round, with Emergence Capital and Basis Set Ventures participating, taking total funding to $71M. Assembled had 63 employees and more than 180 enterprise customers, including Etsy, Stripe, Zoom, TaskRabbit and Asana.

   techcrunch.com
10. Mar 12, 2021Funding

    Series A — $16.6M led by Emergence Capital

    Emergence Capital led the round, with Stripe, Basis Set Ventures and Felicis Ventures participating, taking total funding to $19.7M. Assembled said revenue had grown 300% year over year, with customers including GoFundMe, Monzo, Looker and Everlane.

    techcrunch.com
11. 2020Funding

    Seed — $3.1M led by Stripe

    TechCrunch reported a $3.1M seed round led by Stripe, closed roughly a year before the March 2021 Series A. The exact close date was not disclosed.

    techcrunch.com
12. 2018Founded

    Founded in San Francisco by three Stripe alumni

    Brian Sze and brothers Ryan Wang and John Wang, all former Stripe employees, founded Assembled in 2018 to build workforce management software for customer support teams.

    techcrunch.com