Decagon

About Decagon

Financials

Dated, source-cited figures. Estimates are marked.

Products by Decagon

All products by Decagon reviewed by our AI panel of experts.

DecagonAI Customer Support

Enterprise AI agents for customer support across chat, SMS, email, and voice

Free7.4/10

How Our Review Panel Scores Decagon

Six independent reviewer personalities assessed Decagon's product on their own terms. They disagreed by 2.3 points — The Finance Lead was the hardest to convince, The Domain Strategist the most positive.

Averaged across 1 reviewed product in our catalog. Scores are out of 10.

Competitive Landscape

Who Decagon competes with, and how they differ.

Sierra7.5/10

Sierra targets a similar enterprise customer-experience AI-agent market at a comparable stage and valuation tier; press coverage routinely frames the two as direct rivals ("Decagon Plans To Take On Salesforce And Sierra" — Forbes).

1 product reviewed on TopReviewed

Salesforce (Agentforce)7.7/10

Salesforce bundles Agentforce into its existing CRM install base at no extra product to buy, versus Decagon's standalone AI agent platform sold independently of any CRM.

2 products reviewed on TopReviewed

Intercom (Fin)7.6/10

Intercom's Fin AI Agent is an add-on to its own messaging/helpdesk platform; Decagon is a dedicated AI agent layer that plugs into a company's existing (often non-Intercom) support stack.

1 product reviewed on TopReviewed

Ada7.6/10

Ada offers a no-code self-serve builder aimed at mid-market and enterprise support teams; Decagon leans on deeper custom integrations for large enterprise deployments (Hertz, Chime, Duolingo).

1 product reviewed on TopReviewed

Forethought7.2/10

Forethought grew from ticket-triage and agent-assist tooling before expanding into autonomous resolution; Decagon was built agent-first for end-to-end conversational resolution.

1 product reviewed on TopReviewed

Zendesk8.0/10

Zendesk layers AI agents onto its long-established ticketing suite; Decagon is a newer, agent-native platform without a legacy ticketing product to maintain.

1 product reviewed on TopReviewed

Company Timeline

Key milestones in Decagon's history, with sources.

1. Jan 28, 2026Funding

   Series D — $250M led by Coatue Management and Index Ventures, $4.5B valuation

   Decagon raised $250 million, tripling its valuation to $4.5 billion in under six months; total funding reached roughly $481 million since founding.

   siliconangle.com
2. Jun 23, 2025Funding

   Series C — $131M co-led by Accel and a16z Growth, $1.5B valuation

   Decagon raised $131 million, reaching a $1.5 billion valuation just one year after emerging from stealth; the round drew roughly 5x more investor demand than capacity.

   finance.yahoo.com
3. Oct 15, 2024Funding

   Series B — $65M led by Bain Capital Ventures

   Decagon raised a $65 million Series B led by Bain Capital Ventures, bringing total disclosed funding to $100 million.

   cooley.com
4. Jun 18, 2024Launch

   Emerged from stealth with $5M seed and $30M Series A

   Decagon emerged from stealth disclosing a $5 million seed round led by a16z and a $30 million Series A led by Accel, for $35 million in total funding.

   venturebeat.com
5. August 2023Founded

   Founded by Jesse Zhang and Ashwin Sreenivas

   Jesse Zhang (previously founder of Lowkey, acquired by Niantic) and Ashwin Sreenivas (previously founder of Helia, acquired by Scale AI) founded Decagon in August 2023 in San Francisco.

   siliconangle.com