Decagon

Decagon is a San Francisco-based AI company founded in 2023 by Jesse Zhang and Ashwin Sreenivas. The company develops AI-powered customer service agents designed to handle support interactions autonomously across multiple channels, including chat, email, voice, and SMS.

Decagon's platform allows enterprises to deploy AI agents that can resolve customer inquiries, escalate complex cases to human agents, and integrate with existing support tooling and knowledge bases. The company has attracted customers including Notion, Rippling, Duolingo, and Hertz, positioning itself in the enterprise customer support automation market.

Decagon raised a Series B round in 2024, bringing its total funding to approximately $100 million. Investors include Andreessen Horowitz and Accel, among others. The company has grown headcount rapidly since its founding and operates primarily out of San Francisco.