Cogito

Cogito is a behavioral analytics software company headquartered in Boston, Massachusetts, founded in 2007 by Joshua Feast and Sandy Pentland. The company develops AI-powered software that analyzes voice conversations in real time to provide live coaching cues to contact center agents, aiming to improve customer interactions and agent performance.

Cogito's primary product integrates with existing contact center platforms and uses behavioral science and machine learning to detect signals such as speaking pace, interruptions, and emotional tone during calls. The software surfaces in-the-moment guidance to agents and provides supervisors with performance data. The company has counted large enterprises in insurance, financial services, and healthcare among its customers, including MetLife and Humana.

Cogito has raised approximately $87.5 million in total funding across multiple rounds, with investors including Salesforce Ventures, Goldman Sachs, and OpenView Venture Partners. On October 11, 2024, Cogito was acquired by Verint Systems for approximately $38.2 million at closing, with contingent payments of up to $23.2 million tied to performance targets through October 2026. Cogito's technology now operates as part of Verint's AI-driven customer engagement platform.