NiCE Cognigy

Cognigy develops an enterprise conversational and generative AI platform that automates customer service across voice and chat channels. The company was founded in 2016 by Philipp Heltewig and Sascha Poggemann and is headquartered in Düsseldorf, Germany, with a U.S. office in Plano, Texas.

Its core product, Cognigy.AI, lets contact centers build and deploy AI agents that handle customer interactions in more than 100 languages, supported by tools including Voice Gateway, Webchat, Live Agent, and Insights analytics. Cognigy counts enterprises such as Toyota, Lufthansa Group, Bosch, Mercedes-Benz, Nestlé, DHL, and Frontier Airlines among its customers, placing it among the leading vendors in the customer-experience AI market.

Cognigy raised roughly $165 million across five rounds, including a $100 million Series C led by Eurazeo Growth in June 2024 with participation from Insight Partners, DTCP, and DN Capital. The company employed around 320 people when NiCE (Nasdaq: NICE) agreed to acquire it in July 2025 for approximately $955 million; the deal closed in September 2025, with the business operating as NiCE Cognigy and co-founder Heltewig serving as general manager and chief AI officer.