NiCE Cognigy

About NiCE Cognigy

Financials

Dated, source-cited figures. Estimates are marked.

Products by NiCE Cognigy

All products by NiCE Cognigy reviewed by our AI panel of experts.

CognigyAI Chatbots

Enterprise AI Agents for contact centers, trusted by 1,250+ brands worldwide

Free7.9/10

How Our Review Panel Scores NiCE Cognigy

Six independent reviewer personalities assessed NiCE Cognigy's product on their own terms. They landed within 0.7 points of each other, an unusually strong consensus.

Averaged across 1 reviewed product in our catalog. Scores are out of 10.

Competitive Landscape

Who NiCE Cognigy competes with, and how they differ.

Kore.ai7.7/10

Kore.ai's Artemis platform covers both customer-facing and internal employee AI agents on a similarly configurable low-code stack and is Cognigy's closest rival in Gartner's Enterprise Conversational AI Platforms evaluations; it remains independently owned rather than folded into a larger CX vendor.

1 product reviewed on TopReviewed

Parloa8.0/10

Parloa is a Berlin-based AI voice and chat agent platform built for the same telephony-heavy enterprise contact-center use cases as Cognigy, but sells as a standalone point solution rather than bundled into a parent company's CX suite the way Cognigy now is inside NiCE's CXone Mpower.

1 product reviewed on TopReviewed

Y

Yellow.ai8.0/10

Yellow.ai runs a comparable multi-LLM, multi-channel AI agent platform for customer and employee service, orchestrating 15+ underlying models versus Cognigy's more tightly integrated contact-center-first architecture, and is headquartered outside Europe (India/California).

1 product reviewed on TopReviewed

PolyAI8.0/10

PolyAI is narrower than Cognigy, focusing specifically on complex phone conversations (fraud, billing, outages) through its proprietary Raven voice model, while Cognigy spans voice, chat, and email in one agent platform.

1 product reviewed on TopReviewed

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Verint7.1/10

Verint's CX Automation Platform bundles agentic AI with workforce engagement and quality analytics for large enterprises already running Verint's contact-center software — a broader, analytics-heavy suite compared to Cognigy's AI-agent-first product, and a longtime rival of Cognigy's new parent NiCE in contact-center software.

1 product reviewed on TopReviewed

Sierra7.5/10

Sierra, co-founded by Bret Taylor, configures customer-facing AI agents from existing SOPs and transcripts with less required engineering than Cognigy's platform, and remains an independent, venture-backed company rather than part of a larger acquirer.

1 product reviewed on TopReviewed

Company Timeline

Key milestones in NiCE Cognigy's history, with sources.

1. Sep 8, 2025Acquisition

   NiCE closes $955M acquisition of Cognigy

   NiCE completed its acquisition of Cognigy following receipt of all required regulatory approvals, uniting Cognigy's conversational and agentic AI with NiCE's CXone Mpower platform as "NiCE Cognigy."

   nice.com
2. Jul 28, 2025Acquisition

   NiCE agrees to acquire Cognigy for approximately $955M

   NiCE's board approved a definitive agreement to acquire Cognigy, valuing it at approximately $955 million (including a $50 million holdback of $25M cash plus 158,000 ADSs); Cognigy was expected to deliver 80% estimated ARR growth in 2026.

   sec.gov
3. Jun 11, 2024Funding

   Series C — $100M led by Eurazeo Growth

   Cognigy raised $100 million in Series C funding led by Eurazeo Growth, with participation from Insight Partners, DTCP, and DN Capital, citing over 1,000 brands on the platform and 70%+ automation rates.

   cognigy.com
4. Feb 18, 2022Funding

   Series B extended to $59M with new investor DTCP

   DTCP invested an additional $15 million, extending Cognigy's Series B round to a total of $59 million to accelerate global customer growth and market expansion.

   dtcp.capital
5. Jun 2, 2021Funding

   Series B — $44M led by Insight Partners

   Cognigy raised $44 million in Series B funding led by Insight Partners, with Managing Director Teddie Wardi joining Cognigy's board of directors.

   cognigy.com
6. Nov 25, 2019Funding

   Series A funding led by DN Capital, Nordic Makers, and Inventures

   Cognigy secured a Series A round led by DN Capital, Nordic Makers, and Inventures to expand into the US conversational AI market; the company did not disclose the amount.

   cognigy.com
7. 2017Launch

   Cognigy.AI platform launches; opens San Francisco office

   Cognigy launched its low-code Cognigy.AI conversational AI platform and expanded to the US with a regional headquarters in San Francisco to pursue North American enterprise customers.

   cognigy.com
8. 2016Founded

   Cognigy founded in Düsseldorf

   Philipp Heltewig and Sascha Poggemann founded Cognigy in Düsseldorf, Germany, to build a customer service automation platform using conversational AI.

   cognigy.com