Tidio

Tidio is a customer service software company headquartered in Szczecin, Poland, founded in 2013 by Tytus Gołas. The company develops a unified platform that combines live chat, AI chatbots, and helpdesk ticketing, targeting small and medium-sized businesses seeking to manage customer communications across multiple channels from a single interface.

Tidio's core product integrates with e-commerce platforms such as Shopify, WooCommerce, and Wix, as well as email and social messaging channels. Its AI agent, branded as Lyro, is designed to handle customer inquiries autonomously using natural language processing. The platform is used primarily by online retailers and service businesses to automate support responses and manage inbound customer queries without expanding headcount.

In 2022, Tidio raised a $25 million Series A round led by Inovo Venture Partners and Karma Ventures. The company has grown to several hundred employees and reports a user base of over 300,000 businesses. Tidio has remained headquartered in Poland while expanding its commercial operations internationally, with a particular focus on English-speaking markets.