Intercom

Intercom operates a customer messaging platform that enables businesses to communicate with customers through live chat, email, and in-app messaging. The company was founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett, and is headquartered in San Francisco, California.

The company's platform includes the Messenger widget for websites and mobile apps, Resolution Bot for automated customer support, and Articles for self-service help documentation. Intercom serves over 25,000 businesses including Atlassian, New Relic, and Shopify. The platform processes billions of messages annually and integrates with popular business tools including Salesforce, HubSpot, and Slack.

Intercom has raised approximately $238 million across multiple funding rounds, including a $125 million Series D in 2018 that valued the company at $1.275 billion. The company employs over 800 people across offices in San Francisco, Dublin, Chicago, and London. In 2021, Intercom acquired Chatlio, a Slack-based customer messaging tool, to expand its integration capabilities.