Help Scout Inc.

Help Scout is a customer support software company founded in 2011 by Nick Francis, Denny Swindle, and Jared McDaniel, and headquartered in Boston, Massachusetts. The company operates as a fully remote organization and provides tools designed to help support teams manage customer communications across multiple channels.

Help Scout's core products include Mailbox, a shared inbox for managing email-based support; Beacon, a live chat and help widget that can be embedded on websites; and Docs, a knowledge base platform for self-service support content. The platform is primarily used by small and mid-sized businesses across industries including software, e-commerce, and professional services. Help Scout positions itself as an alternative to more complex enterprise helpdesk systems, emphasizing a simpler interface and a conversation-based support model.

Help Scout raised a $20 million Series C round in 2019, bringing its total disclosed funding to approximately $37.6 million from investors including Accomplice and Foundry Group. The company has reported serving over 12,000 customers across more than 140 countries. Help Scout has maintained a remote-first structure since its founding and employs roughly 200 to 300 people.