Jio Haptik Technologies Limited

About Jio Haptik Technologies Limited

Financials

Dated, source-cited figures. Estimates are marked.

Products by Jio Haptik Technologies Limited

All products by Jio Haptik Technologies Limited reviewed by our AI panel of experts.

HaptikAI Chatbots

Enterprise conversational AI agents trusted by 500+ brands like Sephora and Swiggy

Free7.9/10

How Our Review Panel Scores Jio Haptik Technologies Limited

Six independent reviewer personalities assessed Jio Haptik Technologies Limited's product on their own terms. They landed within 0.8 points of each other, an unusually strong consensus.

Averaged across 1 reviewed product in our catalog. Scores are out of 10.

Competitive Landscape

Who Jio Haptik Technologies Limited competes with, and how they differ.

Y

Yellow.ai8.0/10

Bangalore-based enterprise conversational AI platform with a broader voice-AI agent suite (VoiceX) than Haptik and over $100M raised as an independent company, competing head-to-head for the same enterprise CX-automation deals.

1 product reviewed on TopReviewed

Gupshup7.8/10

Mumbai-based rival building on WhatsApp/RCS Business Messaging APIs plus a GenAI conversational-commerce layer; competes directly with Haptik's Interakt product for SMB and enterprise WhatsApp commerce in India.

1 product reviewed on TopReviewed

Kore.ai7.7/10

India-origin enterprise conversational and agentic AI platform (bots, IVA, contact-center integrations) targeting the same large-enterprise CX budgets as Haptik, now competing globally rather than staying India-focused.

1 product reviewed on TopReviewed

NiCE Cognigy7.9/10

Cognigy (acquired by NiCE in September 2025) is contact-center-first, embedding conversational AI directly into CCaaS/UCaaS deployments for large global enterprises, a more infrastructure-integrated approach than Haptik's standalone platform.

1 product reviewed on TopReviewed

W

Wati.io7.2/10

Lighter-weight, self-serve WhatsApp Business API tool built for SMBs, overlapping with Haptik's Interakt product but without Haptik's enterprise-grade voice AI and managed large-account model.

1 product reviewed on TopReviewed

Company Timeline

Key milestones in Jio Haptik Technologies Limited's history, with sources.

1. 2024Milestone

   Aakrit Vaish steps down as CEO; Ahshad Jussawalla takes over

   Co-founder Aakrit Vaish stepped down as CEO after more than a decade leading Haptik, handing the role to longtime Haptik executive Ahshad Jussawalla while remaining on the board.

   inc42.com
2. Mar 23, 2023Partnership

   Partners with Lodha for WhatsApp-based home-buying assistant

   Haptik built a WhatsApp chatbot for Indian real estate developer Lodha to let prospective buyers browse projects, get floor plans, and book site visits without leaving WhatsApp.

   businessnewsweek.in
3. Feb 23, 2023Launch

   Unveils GenAI-powered beta features (ChatGPT/GPT-based product stack)

   Haptik announced four generative-AI beta features (situation-based answers, bot variant generator, natural document answering, intent enhancer) built on GPT models, the start of its Contakt GenAI product line.

   haptik.ai
4. Aug 21, 2022Milestone

   Targets ₹800 Cr (~$100M) revenue by 2026

   A Jio Haptik official told PTI the company expects at least 10-fold revenue growth to about ₹800 crore (~$100 million) by 2026.

   thehindu.com
5. Oct 12, 2021Launch

   Launches Interakt, WhatsApp business platform for SMBs

   Jio Haptik launched Interakt, a WhatsApp Business API product letting small and mid-size businesses manage sales, support and notifications on WhatsApp, with Shopify integration.

   yourstory.com
6. March 2020Milestone

   Builds MyGov Corona Helpdesk, WhatsApp's largest chatbot

   Haptik built the Government of India's MyGov Corona Helpdesk WhatsApp chatbot in five days; it processed over 5 million conversations in its first 48 hours and later surpassed 35 million conversations.

   haptik.ai
7. Sep 24, 2019Acquisition

   Acquires Mumbai conversational-commerce startup Buzzo.ai

   Haptik acquired Buzzo.ai, a Mumbai-based AI recommendation-chatbot startup founded in 2016, to extend its voice and chat commerce capabilities.

   yourstory.com
8. Jul 23, 2019Acquisition

   Acqui-hires Los Angeles startup Convrg for US expansion

   Haptik brought on the founding team of Convrg, an LA-based voice/chat AI startup that had worked with Reddit, Shopify and Sephora, to build out Haptik's North American enterprise business.

   techcrunch.com
9. Apr 4, 2019Acquisition

   Reliance Jio acquires 87% stake for ~$100M

   Reliance Jio acquired an 87% majority stake in Haptik for about $100 million (₹700 crore): $33M to buy out existing investors including Times Internet, plus $67M of new investment. The company was renamed Jio Haptik Technologies Limited.

   techcrunch.com
10. Apr 5, 2016Funding

    Series B — $11.2M led by Times Internet

    Haptik raised $11.2 million in a Series B round from Times Internet, which became its majority strategic investor.

    techcrunch.com
11. September 2014Funding

    Seed round — $1M from Kalaari Capital

    Haptik raised its first round of funding, $1 million from Kalaari Capital, months after launching its Android/iOS mobile-concierge app in India.

    inc42.com
12. 2013Founded

    Haptik founded by Aakrit Vaish and Swapan Rajdev

    Haptik was founded in Mumbai in 2013 by Aakrit Vaish and Swapan Rajdev, launching its consumer mobile-concierge app the following year before pivoting to enterprise conversational AI.

    entrackr.com