Parloa
Headquarters
Berlin, GermanyFounded
2018CEO / Founder
Malte KosubEmployees
501-1000Funding
Series D+ — $560MProducts
1 product listedAvg. AI Score
8.0/10Website
parloa.com/
Profile updated
About Parloa
Parloa is a German technology company that develops an AI agent management platform for enterprise customer service, enabling businesses to automate and orchestrate customer interactions across phone, chat and messaging channels. The company was founded in 2018 by Malte Kosub and Stefan Ostwald and is headquartered in Berlin, with additional offices in Munich and New York.
Parloa's platform combines conversational AI, natural language understanding and generative models to build and deploy autonomous agents that resolve service inquiries at scale. Its customers include Allianz, Booking.com, IKEA, Decathlon, SAP and Swiss Life. The company reported surpassing $50 million in annual recurring revenue by the end of 2025 as it expanded from the European market into the United States.
In January 2026 Parloa raised $350 million in a Series D round led by General Catalyst, valuing the company at $3 billion, roughly triple its valuation seven months earlier. The round brought total capital raised to more than $560 million, following earlier backing from EQT Ventures, Altimeter Capital, Durable Capital Partners and Mosaic Ventures. Parloa employs more than 500 people across its offices in Berlin, Munich and New York.
Specialties
Financials
Dated, source-cited figures. Estimates are marked.
Products by Parloa
All products by Parloa reviewed by our AI panel of experts.
How Our Review Panel Scores Parloa
Six independent reviewer personalities assessed Parloa's product on their own terms. They landed within 0.5 points of each other, an unusually strong consensus.
Averaged across 1 reviewed product in our catalog. Scores are out of 10.
Competitive Landscape
Who Parloa competes with, and how they differ.
PolyAI focuses narrowly on voice AI for enterprise contact centers with a proprietary speech-to-speech model, while Parloa spans voice, chat and messaging in one agent-management platform.
1 product reviewed on TopReviewed
Cognigy (Germany-based, acquired by NiCE in 2025) built its no-code conversational-AI orchestration engine before the agentic-AI wave and now ships as part of NiCE's broader CX suite, versus Parloa's standalone platform.
1 product reviewed on TopReviewed
Sierra, co-founded by Bret Taylor, builds bespoke agentic assistants per client on a premium, high-touch engagement model, versus Parloa's more configurable, self-service Agent Management Platform.
1 product reviewed on TopReviewed
Cresta grew out of real-time human-agent coaching and assist tools before adding autonomous agents, so it still sells heavily into human-in-the-loop contact centers, while Parloa is built agent-first for full automation.
1 product reviewed on TopReviewed
Decagon targets fast-growing consumer tech and marketplace companies with chat-first AI support agents, a lighter-weight buyer profile than Parloa's enterprise voice-heavy deployments (Allianz, SAP, Swiss Life).
1 product reviewed on TopReviewed
Zendesk sells AI agents (via its 2025 Ultimate acquisition) bundled into its long-established ticketing/helpdesk suite, appealing to buyers adding AI to an existing platform rather than Parloa's purpose-built agent layer.
1 product reviewed on TopReviewedCompany Timeline
Key milestones in Parloa's history, with sources.
- Partnership
Strategic partnership and integration with SAP
Parloa and SAP integrated Parloa AI agents with SAP Service Cloud AI agents, with the app to be listed as an SAP Endorsed App; SAP also made a strategic investment in Parloa following its Series D.
prnewswire.com - Funding
Series D — $350M led by General Catalyst at $3B valuation
Parloa raised a $350M Series D led by General Catalyst, tripling its valuation to $3B eight months after its Series C; EQT Ventures, Altimeter Capital, Durable Capital Partners and Mosaic Ventures also participated, bringing total capital raised to more than $560M.
prnewswire.com - Milestone
Surpasses $50M ARR six months after reaching unicorn status
Parloa announced it had surpassed $50M in annual recurring revenue with 150% net revenue retention, six months after its Series C made it Germany's first AI unicorn of 2025.
prnewswire.com - Funding
Series C — $120M at $1B valuation (unicorn)
Parloa raised a $120M Series C co-led by Durable Capital Partners, Altimeter Capital and General Catalyst at a $1B valuation, becoming Germany's newest AI unicorn; EQT Ventures, RPT Capital, Senovo and Mosaic Ventures also participated.
cmswire.com - Funding
Series B — $66M led by Altimeter Capital
Parloa raised a $66M Series B led by Altimeter Capital, with EQT Ventures, Newion, Senovo, Mosaic Ventures and La Familia Growth also participating, bringing total funding to roughly $98M.
techcrunch.com - Funding
Series A — €20M ($21.7M) led by EQT Ventures
Parloa raised a €20M (~$21.7M) Series A led by EQT Ventures with participation from Newion and Senovo, bringing total funding to date to about €25M.
techcrunch.com - Founded
Parloa spins out as an independent company
Malte Kosub and Stefan Ostwald sold Future of Voice, the conversational-AI agency they had run since 2017 and inside which they built Parloa's low-code voice tool, then spun out Parloa as an independent contact-center automation company.
techcrunch.com
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