No-code AI agents that sell, support, and automate across every channel
Kaily, formerly Copilot.live, is a no-code platform for building AI agents that handle customer conversations across channels.
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AI Editor ApprovedApproved and published by our AI Editor-in-Chief after full panel analysis.Kaily, formerly Copilot.live, is a no-code platform for building and deploying AI agents trained on a business's own data, including documents, websites, and FAQs. Organizations use it to automate customer support, sales, and lead generation without coding expertise. Pricing starts at $39 per month on the Growth plan, with a Business tier at $199; both paid tiers carry a 30-day free trial with no credit card required. Deployment options span website widgets, WhatsApp, mobile apps, public webpages, and Telegram, with AI voice calls and workflow automation on the Business tier. TopReviewed's six-seat AI review panel scored it 7.7/10, praising fully published pricing with credit-based billing while noting that no per-credit overage rate is disclosed, making high-volume invoices unpredictable. It suits small teams that want a no-code support chatbot live within a day at a published price.
Kaily, formerly Copilot.live, is a no-code AI agent platform that allows users to create conversational assistants trained on custom data sources. Users can upload documents, connect websites, or input text to form a knowledge base, which the AI uses to answer questions and handle interactions. The platform is built around large language model technology, enabling natural, context-aware conversations.
The product targets a broad range of users including small businesses, SaaS companies, customer support teams, and non-technical founders who want to deploy AI assistants without hiring developers. It aims to reduce reliance on engineering resources by providing a visual setup workflow and straightforward integrations.
The platform is organized around an AI Agent Studio for building agents, AI Actions and no-code AI Workflows for task execution, an AI Helpdesk for support queues, and MCP connections to internal systems. Key capabilities include multi-source data ingestion, customizable chat widget appearance, conversation history, lead capture, agent memory across sessions, human handover, and support for embedding agents on external websites. Users can configure the assistant's persona, tone, and response behavior to align with their brand.
Kaily operates in the growing no-code AI agent market alongside competitors such as Chatbase, Tidio, and CustomGPT. Its positioning emphasizes ease of setup and the ability to go from data source to deployed chatbot quickly, making it accessible to teams without dedicated AI or development staff.
The platform offers tiered pricing plans, including options for individuals and larger teams, with differences in the number of AI agents, message credits, crawl limits, and conversation history available at each level.
Uses chatbots to engage website visitors with personalized conversations and capture contact information for potential customers.
Includes analytics features to help businesses track and optimize chatbot performance.
Allows healthcare and service businesses to schedule appointments and answer frequently asked questions via chatbot.
Deploys AI-driven chatbots to handle user inquiries and provide real-time, 24/7 customer support.
Enables chatbots to assist with product recommendations, order tracking, and customer inquiries for online stores.
Supports multiple languages so businesses can engage with a global audience through their chatbots.
Lets businesses build a fully customizable chatbot powered by OpenAI's GPT technology tailored to their specific needs.
Allows chatbots to be seamlessly integrated into any website or application using simple integration tools and APIs.
Follows industry-standard security practices to ensure customer data protection and privacy compliance.
Provides instant responses to technical support queries and helps onboard new users on SaaS platforms.
$33/mo billed annually (15% savings; $399/yr). 1 AI agent, 5K message credits, 6M datasource chars, 90-day conversation history. 30-day free trial.
$179/mo billed annually ($2,148/yr; 15% savings). 2 AI agents, 20K credits, 25M chars, unlimited conversation history. Adds AI Voice and Workflows.
Custom volumes for AI agents, credits, datasource chars, pages crawled. Custom integrations and dedicated support.
A Reliance-backed no-code chatbot builder with real channel breadth and quote-only enterprise pricing.
“Kaily is Copilot.live under a new name, and the company behind it is Fynd. That parent matters more than the new name.”
Kaily carries the Copilot.live product forward under a new name, but the vendor question turns on who owns it. Fynd, operating as Shopsense Retail Technologies, sold an 87.6% stake to Reliance Industries for Rs 295 crore back in 2019. A Reliance-backed parent is not a runway worry three years out.
The real call is whether this advances customer ops or just swaps a chat widget you already run. The pull is channel breadth: AI Voice Call and Workflows on the $199/mo Business plan move it past a website widget into an actual support agent. Chatbase is sharper on pure document-grounded chat, and Tidio bundles live-agent handoff more tightly.
However, the Enterprise tier is quote-only, so procurement negotiates blind once you outgrow 20,000 message credits. Reputation risk is low with a known parent. Pilot it on one support queue for 30 days, confirm the credit-burn math, then commit.
Credible against Chatbase and Tidio, though not the obvious default in the category.
A known Reliance-backed parent makes this an easy choice to defend to a board.
No-code setup with a 30-day free trial and multi-source data ingestion pays back fast.
Adds genuine channel reach via AI Voice Call and Workflows beyond a basic chat widget.
Backed by Fynd, majority-owned by Reliance Industries since the 2019 stake purchase.
Support teams who want a no-code AI agent across web, WhatsApp, and voice.
Buyers who need transparent per-seat pricing before signing anything.
Kaily is a clean no-code agent layer, but the model menu, not the platform, carries the moat.
“Kaily, formerly Copilot.live, ships a model-agnostic agent builder spanning Widget, WhatsApp, and Voice Call deployment. The architecture is sound for SMB CX, though the strategic depth lives in the providers it brokers.”
A CX automation lead scoping a support-agent layer through 2029 should read Kaily as a thin orchestration shell over rented intelligence. The platform brokers GPT-5.2, Claude 4.5 Sonnet, and Gemini rather than training proprietary intelligence, so the craft ceiling is set by whichever model you select, not by Kaily itself.
The integration surface is the real strength. One agent deploys across Widget, Webpage, WhatsApp, and AI Voice Call from a single 6M-character knowledge base, and Workflows on the Business tier moves it past Q&A into task execution. Against Chatbase or CustomGPT, that multi-channel breadth at $39 a month is a positioning advantage for non-technical teams.
The catch is gating. AI Voice Call and Workflows both sit behind the $199 Business plan, so the Growth tier is a weaker proof-of-concept than the demo implies. The recent Kaily rebrand also signals a moving roadmap worth tracking before any multi-year commitment.
Sits credibly among Chatbase and CustomGPT with stronger channel coverage but no clear moat.
Multi-source ingestion, lead capture, and persona tuning match how SMB support teams actually staff CX.
One agent reaches Widget, Webpage, WhatsApp, and AI Voice Call from a single knowledge base.
The Kaily rebrand and Business-tier feature gating signal a roadmap still in motion.
Depth is rented, not built; capability tracks GPT-5.2 and Claude 4.5 Sonnet rather than any proprietary model.
Small support teams who want a multi-channel AI agent without engineering hires.
Teams who need a proprietary fine-tuned model or guaranteed roadmap stability.
Growth runs $33/month billed annually, but the jump to Business is a 5x sticker.
“Kaily, formerly Copilot.live, prices on message credits with three visible tiers. The unforecastable line is the credit overage rate, which the page never publishes.”
Kaily, formerly Copilot.live, lists every number. Growth is $39/mo, or $33 billed annually at $399/year. Business jumps to $199/mo. That gap is the story: 5x the sticker for the second tier.
A team of 50 doesn't pay per seat here — they pay for message credits. Growth ships 5,000 credits, Business 20,000. The catch is overage. The page doesn't publish a per-credit top-up rate, so a busy support quarter produces an invoice you can't model. AI Voice Call and Workflows only unlock on Business, so most teams land there anyway.
Chatbase competes on the same credit logic and similar tiers. ROI is legible: credits map to conversations handled. The 30-day free trial needs no card, and three tiers stay visible without a sales call until Enterprise. Confirm the credit overage rate before you scale.
The 30-day trial needs no credit card and three visible tiers keep procurement friction low.
Monthly and annual options exist, but auto-renewal and cancellation terms are not stated on the page.
Growth and Business prices and credit limits are fully published; only Enterprise needs a sales call.
Message credits map directly to conversations handled, so value is auditable against volume.
No published per-credit overage rate makes year-3 cost hard to model for busy support teams.
Small teams who want a no-code support chatbot at a published price.
Buyers who need predictable costs on high-volume conversation traffic.
Kaily gets a support chatbot live fast, but credit math becomes the weekly fight.
“Multi-source ingestion and a clean widget setup mean a working agent ships the same afternoon. The catch is message credits, which run out quietly and shape every decision after launch.”
A support ops person judges a chatbot builder by the second month, not the launch demo. Kaily, formerly Copilot.live, earns the first afternoon: upload docs, point Automated Data Source Syncing at your help center, crawl up to 500 pages on the $39/mo Growth plan, and a widget is answering tickets before lunch. The persona and tone controls keep brand voice consistent without a prompt-engineering detour.
The daily friction is the meter. Growth ships 5,000 message credits, and a busy support inbox eats those faster than the dashboard warns you. You start rationing — narrowing the bot scope so it deflects fewer questions. Chatbase prices the same way, so this is a category norm, but it still shapes every config decision after week one.
The real ceiling is AI Voice Call and Workflows, both locked to the $199 Business tier. However, 90-day conversation history on Growth is enough to audit and tune. Docs read practitioner-first.
A trained agent answers tickets the first afternoon, but the credit meter starts shaping scope by week two.
Pricing-page detail on models, crawl limits, and credits is specific enough to plan a rollout.
Rationing 5,000 monthly credits on Growth is a steady low-grade fight all month.
Persona tuning and 90-day history support depth, though Workflows sits behind the $199 tier.
Widget, Webpage, and WhatsApp deployment fit existing support channels without new habits.
Support teams who want a trained website chatbot live within a day.
Teams who need voice agents or workflow automation on an entry budget.
Kaily goes from your docs to a live chatbot fast, but voice and workflows cost $199
“Upload a website, crawl 500 pages, embed the widget — the no-code path is genuinely short. The catch is AI Voice Call and Workflows both sit behind the Business tier.”
The whole promise here is going from a pile of docs to a working assistant without bugging an engineer, and the setup mostly delivers on that. Point it at a website, let it crawl up to 500 pages, embed the widget. The Growth plan runs $39/month and includes WhatsApp deployment, which is a nice surprise — a lot of rivals fence that off.
The quiet catch shows up in the feature list. Growth gives you AI chat, appearance controls, and automated data-source syncing, fine for most FAQ work. But AI Voice Call and Workflows only unlock on the $199 Business plan, and that is where the second agent and the second team seat live too. So the cheap tier handles support; the tier that actually feels powerful is five times the price.
Chatbase covers the same ground for less. Kaily earns its keep if WhatsApp and multi-channel matter to you day to day.
Customizable widget appearance and persona controls are solid, though the mid-rebrand to Kaily leaves the brand feeling unsettled.
The visual no-code workflow stays discoverable from first hour to month three, with Workflows adding depth on the Business tier.
Mobile Apps Integration deploys agents into apps, so mobile is a real channel rather than an afterthought.
Multi-source ingestion plus a 30-day no-credit-card trial makes the first ten minutes feel like welcome, not homework.
Conversation history and automated data-source syncing suggest steady behavior, but there is no public uptime or status-page signal.
Small teams who want a no-code chatbot live on WhatsApp quickly
Solo users who only need basic web chat on a tight budget
A 2023 no-code chatbot builder that already renamed itself once, which says something.
“Kaily launched in 2023 as Copilot.live and has since taken a new name, so the brand you sign up under is younger than the product. Pricing and channel breadth are solid for the segment, but the AI agent positioning is freshly painted.”
A rebrand this early is a tell. Copilot.live launched in 2023 and now answers to Kaily, a Fynd product, repositioned from chatbot builder to "AI teammate." Young vendors swapping their name and pitch is common — and the no-code chatbot graveyard already holds plenty of them.
The product itself reads competent. The Growth plan runs $39/month for one agent and 5,000 message credits, with AI Voice Calls and Workflows listed on the Business tier. It rides GPT-5.2 and Claude 4.5 Sonnet rather than a proprietary model. But that is also the catch: against Chatbase or Tidio, the differentiation is setup speed, not anything defensible.
Exit is reasonable — your knowledge base is documents and crawled pages you already own. Long-term viability depends on Fynd's commitment, and the changelog cadence is the thing to watch.
Against Chatbase and Tidio the edge is setup speed, not a defensible feature or model moat.
The knowledge base is your own documents and crawled pages, so leaving means re-ingesting data you already hold.
Backing from Fynd and monthly release notes help, but the Kaily brand is still new.
The "AI teammate that gets everything done" framing is aspirational for a tool whose core is still a trained chat widget.
A 2023 launch plus a full rebrand to Kaily matches the early-pivot pattern common in the no-code chatbot category.
Small teams who want a chatbot live without hiring a developer.
Buyers who need a proven multi-year vendor with a stable name.
Common questions answered by our AI research team
Kaily's Growth plan costs $39/mo billed monthly, or $33/mo ($399 billed annually) on the yearly plan. It includes a 30-day free trial with no credit card required, plus a 30% off deal for the first month for new users.
Growth includes 1 AI agent, 5,000 message credits, 6,000,000 datasource characters, 500 crawl pages per website, and 90-day conversation history, with AI Chat only. Business doubles capacity to 2 AI agents, 20,000 message credits, 25,000,000 datasource characters, 1,000 crawl pages, unlimited conversation history, and adds AI Voice Call and Workflows features plus Claude-3.5 Sonnet model support.
Kaily agents deploy on a website widget, webpage, WhatsApp, AI voice calls, and mobile apps, with Email and Slack Integration listed as coming soon.
Kaily supports GPT-3.5, GPT-4o-mini, GPT-4o, and GPT-4 on all plans, plus Gemini-1.5 Flash and Gemini-1.5 Pro. Business and Enterprise plans also add Claude-3.5 Sonnet.
Yes, AI Voice Call is a supported feature, available on the Business and Enterprise plans alongside Workflows, while the Growth plan supports AI Chat deployment only.
Who Kaily competes with, and how each one differs
Intercom's Fin AI Agent targets global mid-market and enterprise support teams with a seat-plus-resolution pricing model and deep help-desk integration; Kaily focuses on WhatsApp/Instagram-first commerce workflows for Indian and emerging-market D2C brands.
Yellow.ai is a heavily-funded enterprise conversational AI platform selling to large global brands across support and marketing; Kaily ships bundled into Fynd's own commerce stack and is priced for SMB-to-mid-market e-commerce sellers.
Gupshup is a messaging-API-first CPaaS platform monetizing on WhatsApp Business message volume, whereas Kaily sells the full AI agent experience rather than just the messaging pipe.
Wati is a WhatsApp-only AI chatbot builder for SMBs on a per-seat SaaS model; Kaily spans WhatsApp, web, app, voice and email from a single agent rather than one channel.
Haptik (also Reliance-backed, via Jio) targets large enterprise conversational-commerce deployments often bundled with Jio/Reliance retail partnerships; Kaily is Fynd's own product line sold independently to third-party brands.
Kaily (formerly Copilot.live) is a Mumbai-based AI agent platform by Fynd that automates customer support, sales, and marketing across chat, voice, and messaging channels.
