Headquarters
Mumbai, IndiaFounded
2019CEO / Founder
Harsh ShahEmployees
51-200Funding
AcquiredProducts
1 product listedAvg. AI Score
7.7/10Website
www.kaily.aiProfile updated
Kaily, formerly known as Copilot.live, is an AI agent platform headquartered in Mumbai, India, and operates as a product of Fynd, the commerce technology company backed by Reliance Retail. The platform enables businesses to deploy AI-powered agents for automating customer interactions across multiple channels including web chat, voice, WhatsApp, and other messaging services.
The platform's primary products focus on automating customer support workflows, sales engagement, and marketing communications. It offers no-code and low-code tools for building conversational AI agents, integrating with CRM systems, e-commerce platforms, and helpdesk software. Its use cases span retail, e-commerce, banking, and other sectors requiring high-volume customer interaction automation.
Copilot.live was rebranded to Kaily as part of its evolution under Fynd's product portfolio. Fynd itself raised significant funding from Reliance Retail, which acquired a majority stake in the company. Specific standalone funding figures for the Copilot.live or Kaily product line are not publicly disclosed separately from Fynd's broader financials.
Dated, source-cited figures. Estimates are marked.
All products by Kaily AI reviewed by our AI panel of experts.
Six independent reviewer personalities assessed Kaily AI's product on their own terms. They disagreed by 1.1 points — The Skeptic was the hardest to convince, The Decision Maker the most positive.
Averaged across 1 reviewed product in our catalog. Scores are out of 10.
Who Kaily AI competes with, and how they differ.
Intercom's Fin AI Agent targets global mid-market and enterprise support teams with a seat-plus-resolution pricing model and deep help-desk integration; Kaily focuses on WhatsApp/Instagram-first commerce workflows for Indian and emerging-market D2C brands.
1 product reviewed on TopReviewedYellow.ai is a heavily-funded enterprise conversational AI platform selling to large global brands across support and marketing; Kaily ships bundled into Fynd's own commerce stack and is priced for SMB-to-mid-market e-commerce sellers.
1 product reviewed on TopReviewedGupshup is a messaging-API-first CPaaS platform monetizing on WhatsApp Business message volume, whereas Kaily sells the full AI agent experience rather than just the messaging pipe.
1 product reviewed on TopReviewedWati is a WhatsApp-only AI chatbot builder for SMBs on a per-seat SaaS model; Kaily spans WhatsApp, web, app, voice and email from a single agent rather than one channel.
1 product reviewed on TopReviewedHaptik (also Reliance-backed, via Jio) targets large enterprise conversational-commerce deployments often bundled with Jio/Reliance retail partnerships; Kaily is Fynd's own product line sold independently to third-party brands.
1 product reviewed on TopReviewedKey milestones in Kaily AI's history, with sources.
Copilot.live rebrands to Kaily
Fynd rebranded its AI agent product from Copilot.live to Kaily, repositioning it from a conversational layer into a fuller agent that can take action across support and sales.
producthunt.comCopilot.live launches on Product Hunt
Fynd launched Copilot.live, a no-code conversational AI agent platform for building and deploying chatbots and assistants across web, app and messaging channels.
producthunt.comFynd converts into a public company
Reliance-owned Fynd (parent of the Copilot.live/Kaily product line) converted from a private to a public company structure.
inc42.comReliance Industries acquires 87.6% stake in Fynd for $42.33M
Reliance Industries, through its subsidiary Reliance Industrial Investments and Holdings, acquired an 87.6% majority stake in Fynd (then Shopsense Retail Technologies) for roughly Rs 295 crore ($42.33M), with Google exiting as an early investor.
techcrunch.comSeries C led by Google
Fynd (then Shopsense Retail Technologies) raised a Series C round led by Google, with the amount undisclosed; existing investors including Kae Capital, IIFL and Singularity Ventures also participated.
entrackr.comSeries A — $3.4M led by IIFL Seed Ventures
Fynd closed a $3.4M Series A round led by IIFL Seed Ventures, folding in earlier bridge notes from Venture Catalysts and Rocketship.
forbesindia.comFounded as Shopsense Retail Technologies
Founded in Mumbai by Farooq Adam, Harsh Shah and Sreeraman Mohan Girija as Shopsense, an in-store retail touchscreen product; the company later pivoted to omnichannel commerce and was renamed Fynd.
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