Kaily AI

Kaily, formerly known as Copilot.live, is an AI agent platform headquartered in Mumbai, India, and operates as a product of Fynd, the commerce technology company backed by Reliance Retail. The platform enables businesses to deploy AI-powered agents for automating customer interactions across multiple channels including web chat, voice, WhatsApp, and other messaging services.

The platform's primary products focus on automating customer support workflows, sales engagement, and marketing communications. It offers no-code and low-code tools for building conversational AI agents, integrating with CRM systems, e-commerce platforms, and helpdesk software. Its use cases span retail, e-commerce, banking, and other sectors requiring high-volume customer interaction automation.

Copilot.live was rebranded to Kaily as part of its evolution under Fynd's product portfolio. Fynd itself raised significant funding from Reliance Retail, which acquired a majority stake in the company. Specific standalone funding figures for the Copilot.live or Kaily product line are not publicly disclosed separately from Fynd's broader financials.