Work management platform with AI-powered workflows and project automation
Smartsheet is a work management platform for teams that need to plan, track, and automate projects and workflows.
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6 AI reviews
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AI Editor ApprovedApproved and published by our AI Editor-in-Chief after full panel analysis.In practice, users work within grid, card, Gantt, or calendar views to manage tasks, timelines, and team assignments. Workflows can be automated to trigger notifications, update rows, or move data between sheets based on defined conditions. Templates are available for common use cases, reducing setup time for new projects.
Smartsheet highlights its AI layer as a core differentiator, positioning it to predict outcomes and adapt to how individual teams work. The platform supports cross-sheet reporting, dashboards for real-time visibility, and integrations with tools such as Microsoft 365, Google Workspace, Salesforce, and Slack. Enterprise-grade controls including permissions, audit logs, and admin management are available at higher tiers.
Smartsheet targets teams ranging from small groups to large enterprises, with particular positioning around enterprise scalability. Paid plans start at a per-user monthly subscription. It competes directly with Monday.com, Asana, Wrike, and Microsoft Project, and overlaps with general-purpose tools like Notion and Airtable in certain use cases.
Smartsheet is delivered as a web application with companion iOS and Android mobile apps. Its API allows programmatic access to sheets and data, enabling custom integrations and automation beyond the native connector library.
Embedded AI that helps users write formulas, summarize sheet data, generate project briefs, surface status insights, and build automation logic directly within the platform.
Real-time dashboards that aggregate data across sheets to display live KPIs, project health, capacity, and risk for stakeholder visibility.
Advanced multi-system workflow builder that connects Smartsheet to third-party tools and APIs without code for complex cross-platform automation.
No-code automation engine that triggers approvals, alerts, record updates, and row actions based on time or data changes without writing code.
Enterprise DAM platform for storing, organizing, sharing, and analyzing brand assets, connected to Smartsheet workflows for creative operations teams.
Portfolio management add-on that automates the setup of new projects from templates and rolls up data across an entire portfolio for enterprise PMOs.
Displays project timelines with dependency management, critical path analysis, and milestone tracking in a visual Gantt interface.
Allows teams to view and manage work in grid, card, Gantt, or calendar views to match different working styles and project needs.
Provides capacity planning and utilization visibility across people and projects at the portfolio level.
Lets teams build custom, role-based portals on top of Smartsheet data so different stakeholders get a tailored experience without accessing raw sheets.
Natively connects with Microsoft 365, Google Workspace, Salesforce, Jira, Slack, Adobe Creative Cloud, and ServiceNow, plus a REST API and Zapier/webhook support.
Provides controlled, need-to-know access to sheet data so different users see only the rows and columns relevant to them for vendor, client, or internal request workflows.
For people and teams wanting to track, share, and manage projects.
For businesses looking to align people, projects, and programs.
For organizations needing to build complex solutions and company-wide security and controls. Requires 10+ Members. Contact us for pricing.
For organizations aiming to manage large scale portfolios of work and connect across their systems. Contact us for pricing.
Smartsheet is the enterprise default for a reason — 85% of Fortune 500 companies can't all be wrong.
“Mature platform, Fortune 500 adoption, and a real AI layer shipping inside the product. The spreadsheet DNA is a feature for ops teams and a friction point for everyone else.”
Used by 85%+ of Fortune 500 companies. That's not a marketing number you ignore — that's a procurement conversation that's already been won somewhere in your org. At $12/seat on Pro and $19 on Business, the board won't flinch. Control Center and Bridge handle portfolio-level automation that Asana and Monday.com still can't match at scale.
The AI features — formula writing, status summaries, predictive insights — are embedded, not cosmetic. That's the changelog telling you something real. The tradeoff: teams expecting a clean Notion-like experience will fight the grid interface. It's built for ops leads and PMOs, not product managers raised on Linear.
Three questions I'd want answered before standardizing. One: what tier unlocks the AI features? Evidence points to Enterprise, which is contact-us pricing. Two: does your team actually manage portfolios, or just tasks? Three: do you already have Microsoft Project licenses collecting dust?
Stronger portfolio management than Monday.com or Asana at scale; Brandfolder DAM is a genuine differentiator for creative ops.
Zero board-level risk — Fortune 500 adoption and enterprise security controls make this a defensible choice.
Templates and no-code automation accelerate setup, but advanced features like Bridge require real configuration time.
Control Center and Resource Management advance portfolio operations; if you're just tracking tasks, it's overkill.
Publicly traded, 85%+ Fortune 500 penetration — Smartsheet Inc. isn't going anywhere in 36 months.
Enterprise PMOs and ops teams managing cross-functional portfolios who need audit controls and stakeholder dashboards.
Your team is under 20 people managing a single product roadmap — Monday.com or Linear will ship faster.
Fortune 500-proven work management platform with real enterprise controls and a maturing AI layer.
“Smartsheet has earned its 85% Fortune 500 penetration through genuine operational depth — Control Center portfolio rollups, Dynamic View access controls, and Resource Management capacity planning aren't features most competitors match at this tier. At $19/seat on Business and custom pricing for Enterprise, the per-user economics are defensible for mid-to-large organizations running multiple programs simultaneously.”
Control Center alone separates Smartsheet from Monday.com and Asana at the portfolio level. Automated project provisioning from templates and cross-portfolio rollups are PMO infrastructure, not just feature additions — if we're running 50+ concurrent projects, that architectural decision compounds in our favor over three years.
The AI layer is promising but tiered in a way that matters operationally. AI formulas, scenario planning, and predictive insights are Enterprise-only, meaning the $19 Business plan doesn't get the differentiating capability. Teams that buy Business expecting AI workflows will hit that wall fast.
Integration surface is strong — Microsoft 365, Salesforce, Jira, ServiceNow, and a REST API give us flexibility without custom-build risk. The tradeoff is complexity: Bridge and Data Shuttle are powerful but require someone who can own the workflow architecture. This isn't self-service for casual ops teams.
85% Fortune 500 adoption and Advanced Work Management tier position it above mid-market competitors, though Microsoft Project still owns heavy capital project verticals.
Grid, Gantt, card, and calendar views plus workload tracking match how cross-functional ops teams actually run programs, not just tasks.
Native connectors to Salesforce, Jira, ServiceNow, and Microsoft 365 plus a REST API cover the enterprise stack without forcing custom middleware.
If we build deeply on Control Center and Bridge, we're constructing internal PMO infrastructure on Smartsheet's schema — meaningful switching cost by year two.
Control Center, Resource Management, and WorkApps together form genuine portfolio infrastructure that Asana and Monday.com don't match at this depth.
Enterprise PMOs and operations leaders running multi-program portfolios who need portfolio rollups, capacity visibility, and enterprise security in one platform.
Small teams or solo operators who don't need portfolio-level controls and will overpay for complexity they won't use.
Pro starts at $12, but real enterprise value lives behind two unpublished tiers.
“Smartsheet prices two tiers visibly — $12 Pro, $19 Business. Enterprise and Advanced Work Management are contact-sales walls, which is where the power features actually live.”
Pro at $12/seat, Business at $19/seat. Both published. SSO lands in Enterprise — no price listed. Category norm is SSO tax at enterprise threshold, and Smartsheet follows it. For a 50-person team on Business: 50 × $19 × 12 = $11,400/year. Add 30% seat creep by year 3, you're at roughly $15K before any add-ons. Control Center and Resource Management are portfolio-tier features — likely Advanced Work Management pricing, which is unpublished. That's the real TCO risk.
Compare to Monday.com Standard at $12/seat — similar published-tier structure, similar SSO paywall pattern. Smartsheet's edge is depth: Gantt with critical path, Bridge workflow builder, and Brandfolder DAM integration are meaningfully differentiated. But Brandfolder is an acquired product — pricing likely separate from core subscription.
No free plan. Free trial exists. Two of four tiers require a sales call. Procurement teams will fight the back half of this deal.
Two tiers require sales engagement; Fortune 500 positioning suggests standard enterprise procurement friction on the upper half.
No public auto-renewal terms or cancellation clauses visible on the pricing page — standard enterprise opacity.
Pro and Business are visible at $12 and $19; Enterprise and Advanced Work Management show no price — contact sales required.
Dashboards and cross-sheet reporting give measurable output visibility; AI predictive insights are harder to quantify without implementation data.
Base math is manageable at $19/seat, but Control Center, Resource Management, and Brandfolder DAM are likely separate line items with no published rates.
Mid-market PMOs and enterprise teams running structured project portfolios who already budget for contact-sales procurement cycles.
Your team needs SSO on a tight, predictable budget — you won't get a number without a sales call.
Smartsheet is the spreadsheet-brained PM tool that actually scales to enterprise portfolios
“Mature platform with real depth for PMOs managing complex portfolios. The spreadsheet DNA is a genuine differentiator for teams already living in Excel — and a friction point for everyone else.”
The $12/month Pro tier gets you Gantt, grid, card, and calendar views plus 250 automations monthly — enough to run real projects. But workload tracking and unlimited automations don't unlock until Business at $19/seat. That gate matters on week one when you're setting up recurring status-update triggers and hit the ceiling. Control Center, the portfolio rollup feature that PMOs actually need, is buried behind the Enterprise and Advanced Work Management tiers with contact-for-pricing walls.
Day-three reality: if your team thinks in rows, dependencies, and cross-sheet reporting, Smartsheet clicks fast. WorkApps lets you surface clean stakeholder dashboards without handing clients access to raw sheets — that's a genuine daily win. Bridge for multi-system workflow automation is powerful, but the learning curve is steeper than Monday.com's automation builder. The AI formula and summarization features are Enterprise-only, which means most buyers won't see the headline differentiator.
For a PMO running ten-plus concurrent projects with enterprise integrations — Salesforce, Jira, ServiceNow — this is a serious contender. Solo PMs or small teams will find the pricing structure pushes real value up-tier faster than competitors.
Spreadsheet-native teams orient quickly, but automation limits at Pro tier and the contact-pricing wall on Control Center create early friction for PMOs.
No public changelog visible in evidence, but API docs and an integrations explorer exist — docs appear functional, not exceptional.
250-automation monthly cap on Pro and the multi-tier feature gating mean you're regularly bumping into plan limits during normal project setup.
Control Center portfolio automation, Dynamic View, Bridge, and Resource Management form a genuine PMO-grade feature stack that Asana doesn't match at this tier depth.
Native connectors for Microsoft 365, Google Workspace, Jira, Salesforce, and Slack cover most enterprise PM stacks without custom glue.
Enterprise PMOs and operations teams managing multi-project portfolios who need Gantt, resource capacity, and cross-sheet reporting in one governed platform.
Your team is new to structured PM tools and won't tolerate a spreadsheet-style interface learning curve.
Spreadsheet DNA runs deep — and that's both the appeal and the friction
“Smartsheet is a serious work management platform with real enterprise muscle. The spreadsheet foundation is a feature for some teams and a wall for others.”
Eighty-five percent of Fortune 500 companies use this. That number isn't marketing fluff — it means IT already knows how to approve it, security teams have seen the audit logs, and your procurement person won't blink. The $12/month Pro tier is a reasonable entry point, but anything interesting — Gantt dependencies, workload tracking, unlimited automations — lives at $19/month Business or higher. Control Center and Dynamic View don't even show a price. That tier-gating gets old fast.
The grid view is genuinely powerful if your brain works in rows and columns. If it doesn't, Monday.com or Asana will feel warmer on day three. The AI features — formula writing, status summaries, brief generation — sound useful, but they're locked to Enterprise, so most buyers won't touch them for a while.
Mobile exists and it's real, but the docs suggest it's a companion, not a replacement. For a platform this wide, that's acceptable — not impressive. The learning curve is real. Discoverable for spreadsheet people, homework for everyone else.
Multiple work views and WorkApps show care for different workflows, but the spreadsheet-first interface can feel dense in daily use.
Spreadsheet-native users ramp quickly; everyone else faces a real investment before the platform starts working for them instead of against them.
iOS and Android apps exist, but a platform this complex rarely delivers full parity on mobile — companion behavior is the realistic expectation.
Templates reduce setup time, but the breadth of features — Bridge, Control Center, Dynamic View — means first-hour orientation leans toward homework.
Fortune 500 adoption at scale and enterprise-grade controls suggest a platform that doesn't go wobbly under pressure.
Mid-to-large teams already comfortable in spreadsheets who need Gantt, automation, and enterprise controls in one place.
Your team expects a visual, intuitive interface on day one — Monday.com will cause less early-stage frustration.
85% of Fortune 500 use it — that's not marketing, that's a moat
“Smartsheet is a legitimate category survivor in a space full of tombstones. Thirteen-plus years in, publicly traded, enterprise-anchored — this isn't a bet-the-farm risk.”
Three tells I clock immediately. One: 'Intelligent Work Management with AI at its core' — that's the kind of H1 every vendor wrote in 2023. Two: the AI feature description is vague. 'Personalize workflows, predict outcomes' — what does that actually surface? No specifics in the evidence. Three: Enterprise and Advanced Work Management pricing is hidden behind 'contact us.' Classic land-and-expand trap.
What holds up: the $12 Pro tier is real and documented. The feature breadth — Control Center, Resource Management, WorkApps, Bridge — is genuine enterprise infrastructure, not checkbox features. Monday.com and Asana compete here, but neither has Smartsheet's portfolio-management depth at scale. The 85% Fortune 500 stat isn't something a startup fakes.
Tradeoff worth naming: the spreadsheet-native interface that made Smartsheet sticky in 2010 is now friction for teams that want Notion-style flexibility. Exit portability is mediocre — data lives in proprietary sheet structures, API exists but migration isn't clean. If direction shifts, you're doing real work to leave.
Control Center and portfolio-level Resource Management genuinely outpace Monday.com and Asana for enterprise PMOs; weaker vs. Notion for flexible knowledge work.
Proprietary sheet structure and portfolio tooling like Control Center create real switching costs; API helps but migration is not clean.
Publicly traded company, enterprise contract base, and deep integrations with Microsoft 365 and Salesforce make a shutdown scenario implausible.
AI claims are aspirational and thin on specifics — 'predict outcomes' with no documented mechanism visible in the evidence.
Publicly traded, 85%+ Fortune 500 penetration, over a decade operating — matches every pattern of a durable category survivor, not a shutdown.
Enterprise PMOs and operations teams running multi-project portfolios that need governance, rollup reporting, and deep integrations.
Your team wants lightweight, flexible task management — Monday.com or Asana will feel less like piloting a spreadsheet.
Common questions answered by our AI research team
Smartsheet supports both Gantt charts and Kanban views. Role-based visibility options explicitly include Gantt, Kanban, and Dashboards for Digital and IT use cases.
Smartsheet AI delivers personalized insights, deeper analysis, and tailored solutions across team projects. It also powers AI-driven reporting for customers and surfaces predictive insights to help teams tackle challenges without needing to be an expert.
Smartsheet uses enterprise-grade security trusted by 85%+ of Fortune 500 companies, giving organizations confidence that their data is protected.
Smartsheet integrates with a range of third-party apps to keep work in sync and teams connected. An integrations explorer is available to browse all supported tools.
Yes, Smartsheet offers a free trial — the homepage prominently features a 'Try Smartsheet for free' option.
Company
Smartsheet Inc.Founded
2005Pricing
From $9/moFree Trial
AvailableSmartsheet is a cloud-based work management and collaboration platform headquartered in Bellevue, WA, offering project tracking, automation, and reporting tools for enterprise teams.
