Agentic AI platform for automating customer, product, and market conversations
Commerce.AI is an agentic AI platform for enterprises that automates customer experience, market intelligence, and contact center operations.
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Commerce.AI is an agentic AI platform that automates customer experience, market intelligence, and contact center operations for enterprises. Businesses deploy AI voice agents through auto-AGENTS, analyze customer feedback at scale, and extract market intelligence from more than 170 data sources in 119 languages. Its proprietary TokenTrim technology claims to use ten times fewer tokens than competing AI systems, which the company says reduces cost while maintaining accuracy. Pricing is quote-based, with no free plan or trial. Key capabilities include Voice Survey for automated feedback collection, Service AI for contact center automation, Product AI and Market AI for product and market insight, auto-MATE workflow automation, and API access with datafeeds for routing intelligence into existing systems, backed by enterprise security and compliance controls. The platform fits cross-functional enterprise teams — customer experience, product, and operations — that want conversation data turned into automated action.
In practice, users interact with Commerce.AI through a suite of modules covering service AI, product AI, market AI, and voice surveys. Contact center teams can deploy auto-AGENTS™ and auto-MATE™ to handle inbound customer interactions automatically, while insights and CX teams use the platform to surface trends from product reviews, calls, and survey responses without manual analysis. Sales and marketing teams can bring customer language directly into playbooks and campaigns.
The platform highlights several specific technical differentiators: TokenTrim™ for cost-efficient large language model usage, auto-MATE™ powered by Azure OpenAI for administrative task automation, and Commerce.AI Voice Survey™ for capturing spoken customer feedback. The system spans 540 million products and services across 12 markets, aggregating data from 170+ sources. Compliance certifications include HIPAA, SOC 2, ISO, GDPR, and PCI, making it applicable in regulated industries such as healthcare and financial services.
Commerce.AI targets enterprise customers across industries including automotive, banking and insurance, retail and CPG, healthcare, government, and travel and hospitality. Pricing is not publicly listed; the site directs prospective customers to request a demo, indicating a contract or quote-based sales process. The platform competes in the contact center AI and market intelligence space alongside vendors such as Qualtrics, Medallia, and Gong.
Commerce.AI is available as a cloud-based web platform and is listed on both the Microsoft Azure Marketplace and AWS Marketplace, enabling enterprise procurement and deployment through existing cloud agreements. An API and data feed product is also offered, described as delivering the equivalent of 56,000 experts via programmatic access.
An AI module designed to improve service and in-store customer experiences by analyzing and acting on customer interactions.
A proprietary technology that uses 10x fewer tokens than competing AI systems, reducing the cost of deploying AI voice agents while maintaining accuracy.
An agentic AI platform that automates business conversations across sales, customer experience, service, and operations.
A market intelligence module that aggregates and analyzes data across 170+ sources in 119 languages to deliver customer-first market insights.
Ingests and analyzes data from 170+ sources across 119 languages and 12 markets to provide broad coverage of customer and market signals.
An AI capability that analyzes product-related customer feedback and signals to surface insights about how products are perceived in the market.
Automates inbound customer interactions at the contact center level, demonstrated to achieve 80% call deflection and 50% reduction in operational costs.
An AI-powered contact center automation tool that streamlines administrative tasks for customer service representatives, enabling higher call deflection and improved first-call resolution.
Provides role-specific intelligence dashboards and reports for CX teams, IT, executives, data scientists, quality, and support teams to surface fast-trending opportunities and operational performance metrics.
A voice-based survey capability that collects direct verbal feedback from customers to capture their opinions and experiences.
An API layer that delivers intelligence and data feeds powered by a network of over 56,000 experts to integrate Commerce.AI insights into external systems.
The platform maintains HIPAA, SOC 2, ISO, GDPR, and PCI compliance certifications to meet enterprise-grade security and regulatory requirements.
Commerce.ai is a fully sales-led enterprise platform for automating customer experience, contact center, and market intelligence workflows. No public pricing is listed; all plans require a demo or direct contact.
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Common questions answered by our AI research team
Pricing is quote-based via sales across three tiers — Superior, Genius, and Ultra — with no public prices listed. On AWS Marketplace, 12-month contracts range from $30,000 for the SMB License (5 projects) to $300,000 for the Unlimited License.
It is a Deep Product Learning platform with modules including Product AI, Service AI, Market AI, and Voice Survey that extract attributes, intents, and trends from voice, text, and video data. It tracks 600M+ products and services across 56K categories in 12 languages.
It ships hundreds of pre-built integrations and machine learning models that pull data from ecommerce product reviews, call center, chat, and video sources. Insights push out to BI tools, PIMs, CRMs, voice assistants, and chatbots via dashboards and APIs.
Commerce.AI Platform is sold on AWS Marketplace as Software as a Service (SaaS), so there is nothing to self-host. Its auto-MATE feature layers customer-owned, trained models on Microsoft Azure OpenAI so data stays within enterprise boundaries.
Commerce.AI is designed to be GDPR compliant, and its global data center partners are ISO27001, SOC 2 and PCI DSS compliant. Security Compliance is included in every plan, while the Ultra tier adds a dedicated Security Audit.
