AI documentation for clinical consults
Heidi Health is an AI medical scribe platform for clinicians and healthcare organizations.
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6 AI reviews
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AI Editor ApprovedApproved and published by our AI Editor-in-Chief after full panel analysis.Heidi works by capturing a consultation, either through ambient listening during the visit or direct voice dictation, and converting that audio into a structured clinical note. Clinicians can customize the output using templates built from scratch, converted from past notes, or generated by Heidi itself, along with shortcuts and snippets that match their personal documentation style. A conversational feature called Ask Heidi lets clinicians request letters, look up billing codes, or edit notes using natural language commands during or after the encounter.
Beyond note generation, Heidi automatically extracts administrative tasks, referrals, and follow-ups from the consult so they don't rely on manual reminders. It suggests medical billing codes based on consult content with a one-click review step, and a context feature pulls in prior notes, files, and patient history so the AI output reflects the full clinical picture rather than a single encounter. The platform integrates with EHR and practice management systems including Epic, Gentu, Nookal, Athenahealth, Medical Director, Halaxy, Semble, Best Practice, Cliniko, and MediRecords, and supports transcription in 110 languages.
Heidi is used by individual clinicians, multi-provider clinics, and enterprise health systems, spanning general practice, emergency departments, specialist clinics, mental health, allied health, dentistry, and veterinary settings. It competes with other AI medical scribe products such as Nuance DAX, Abridge, Suki, and Nabla. Pricing is tiered across Free, Pro, Practice, and Enterprise plans, with the Enterprise tier requiring direct contact for pricing.
All AI-generated output requires clinician review before being finalized in a medical record. Heidi states compliance with HIPAA, GDPR, NHS standards, and Australian Privacy Principles, holds SOC2 and ISO 27001 certifications, and stores data locally within the user's region (Australia, US, UK, Canada, or EU). It is available as web, desktop (Mac and Windows), and mobile (iOS and Android) applications, with API access for custom integrations.
An AI assistant that writes letters, finds billing codes, or updates clinical notes on request during or after a consult.
Suggests relevant medical billing codes based on consult content, with one-click review and no coding experience required.
Aggregates shared notes, files, and patient history so clinical decisions can be informed by the full patient record.
Captures consultations via real-time ambient listening or direct voice dictation to generate clinical documentation.
Automatically extracts follow-ups, referrals, and administrative tasks from the consultation into actionable items.
A user-generated library of specialty-specific clinical templates that clinicians can browse and adopt.
Transforms a single consultation into notes, referrals, summaries, and letters from one source recording.
Provides shortcuts, snippets, and smart language tools so clinicians can personalize note style and save time on repetitive phrasing.
Lets clinicians create or convert notes into custom templates to keep documentation style and structure consistent across consults.
Provides API documentation enabling developers to build custom integrations with Heidi.
Connects to EHR and practice management systems including Epic, Gentu, Nookal, Athenahealth, Medical Director, Halaxy, Semble, Best Practice, Cliniko, and MediRecords.
Stores data locally in the user's region (Australia, US, UK, Canada, or EU) and complies with HIPAA, GDPR, NHS, and Australian Privacy Principles, backed by SOC2 and ISO27001 certification.
For solo clinicians and students who want to try Heidi with core AI documentation features at no cost.
For busy individual clinicians who want unlimited advanced features and more time back each day; price shown is for annual billing (monthly billing is higher).
For practices and small-to-mid-sized clinical teams that want consistency, shared templates, and team management; current price not publicly confirmed with a numeric figure — check Heidi's pricing page.
For large healthcare organizations with complex operational needs; flexible/custom billing, requires contacting sales.
Australian scribe with real EHR depth, but the pricing page still hides the number that matters.
“Heidi does the ambient documentation job well and integrates broadly, including Epic and Cliniko. The Practice tier price isn't public, and that's a tell worth watching.”
$150/month for solo Pro, unlimited Ask Heidi actions, 110 languages transcribed. That's a real product, not a demo.
Two things stand out. One: the EHR list is long — Epic, Athenahealth, Cliniko, Best Practice — which means it plugs into what clinics already run. Two: SOC2 and ISO 27001 plus regional data storage means this clears procurement, not just clinicians.
But the Practice tier, the one built for actual clinics, has no listed price. "Contact sales" on the plan most buyers need is a soft flag. Competitors like Nuance DAX and Abridge play in the same lane with deeper enterprise health system relationships. Pilot Heidi with a handful of clinicians on Pro before you let procurement near Enterprise.
Goes head-to-head with Nuance DAX, Abridge, and Suki but lacks the enterprise health system footprint DAX has built over years.
HIPAA/GDPR/NHS compliance claims and named EHR integrations make this defensible to a board, assuming clinician review holds.
Free plan with unlimited transcription and 10 monthly Pro Actions lets a clinician test value before any contract.
Ambient scribing plus billing code suggestion and EHR sync advances clinical throughput, not just cost-cutting on transcription.
SOC2/ISO27001 certs and multi-region infrastructure suggest real operational maturity, though no public funding figures are given.
Clinics that already run Epic, Cliniko, or Best Practice and want documentation finished during the visit.
Skip it if you need firm Practice-tier pricing before your board will approve a rollout.
Solid ambient scribe with real EHR depth, but coding suggestions demand a compliance conversation before enterprise rollout.
“Heidi covers the documentation burden well and integrates with Epic and Cliniko where it matters. My concern is governance around the billing-code suggestion feature at scale.”
Ambient documentation with Epic, Athenahealth, and Cliniko integration is the right shape for how clinicians actually work — capture at the point of care, not after clinic closes. Multi-output generation from one recording (note, referral, letter) maps to real workflow, not a demo trick. Ten free Pro Actions a month tells me the free tier is a taste, not a tool for a busy panel.
The billing-code suggestion feature is where I slow down. One-click review is good instinct, but coding is a compliance and audit surface — I need to know error rates and who owns liability when a suggested code is wrong, not just that a human clicked approve. SOC2, ISO 27001, and regional data residency across US, UK, EU, Canada, and Australia clear my baseline security bar.
Three-year view: adopting Heidi means building templates and shortcuts that become institutional muscle memory, which is sticky in a good way but raises switching cost if Nabla or Abridge outpaces them on specialty depth. Practice-tier session sharing and org-wide evidence libraries suggest they understand multi-provider governance, not just solo clinician convenience.
Sits alongside Nuance DAX and Abridge with broader specialty claims (200+) but coding feature adds untested liability surface.
Ambient capture plus in-visit documentation matches how GPs and specialists actually structure a consult.
Ten named EHR/practice systems including Epic and Athenahealth plus API access cover most enterprise stacks.
Custom templates and snippets build workflow lock-in that's beneficial until a competitor's specialty coverage pulls ahead.
Ask Heidi, Context, and Template Community show layered product thinking beyond basic transcription.
Multi-provider practices and health systems wanting in-visit documentation with established EHR connectivity.
You need transparent, audited accuracy data on AI-suggested billing codes before deployment.
$150/month per clinician, but the Practice tier that teams actually need has no listed price.
“Free tier caps at 10 Pro Actions monthly — not a real trial for a working clinician. Practice and Enterprise both hide behind sales calls.”
$150/month for Pro, billed annually. Monthly billing is higher, unspecified how much. That's the only hard number on the page.
Practice tier — the one most clinics need for shared templates and EHR access — is listed as 'Free' with no numeric price. That's not free. That's a sales call. Enterprise, same story: SSO and custom EHR integration, contact sales.
TCO math for a 10-clinician practice: if Pro pricing holds per seat, $150 × 10 × 12 = $18K/year, before Practice-tier upsells for shared templates and coding. Compare to Nuance DAX or Abridge, both enterprise-quota-only — Heidi at least publishes one real tier. Credits system adds a second variable: 10 free actions/month, unlimited on paid. Procurement will want the Practice number in writing before signing anything.
Free and Pro self-serve; Practice and Enterprise require sales contact, adding procurement friction for the tier most clinics need.
No published term length or renewal terms; monthly billing exists but at an unstated higher rate than annual.
Pro tier is priced at $150/month, but Practice and Enterprise show 'Free' with no numeric figure — gated behind sales.
Time-back-per-day framing plus one-click coding review gives a measurable proxy: documentation time saved per consult.
$150/seat/month scales predictably for solo clinicians, but Practice-tier costs for teams are unknown until quoted.
Solo clinicians who can absorb $150/month and don't need shared team templates.
Avoid if you're a multi-provider practice needing a firm number before budget approval.
Ambient scribing that actually fits the visit, if you can live inside the credit system
“Heidi's ambient capture and Ask Heidi assistant target the real friction point: finishing notes during the consult, not after clinic. The credit-based Free tier and EHR-dependent feature access mean the actual daily experience varies a lot by which plan and which practice management system you're on.”
Ambient listening plus direct dictation covers both my exam-room style and my after-hours dictation habit. The Context feature pulling prior notes and files matters clinically — a scribe that only hears today's encounter is a liability, not a convenience. That's a real differentiator against Nuance DAX in smaller practices without hospital-scale integration budgets.
The credit system is the daily fight. Free gives 10 Pro Actions a month — one Ask Heidi query or template export burns a credit fast, so you're rationed before you've built trust in the output. Full EHR integration with Epic or Cliniko apparently requires the Practice plan, not Clinician, so a solo GP on the $150/month Pro tier may still be copy-pasting into their EHR.
Template Community and one-click coding review are the kind of details that suggest clinicians built this, not just marketers. 110-language transcription and specialty coverage across 200+ fields is broad; Abridge and Suki compete narrower. SOC2 and regional data residency cover the compliance conversation most practices need before sign-off.
Ambient capture during the visit addresses the actual post-clinic documentation backlog clinicians complain about.
Template Community and snippet customization read like features shaped by clinicians' actual note styles.
10 Pro Actions/month on Free is a hard rationing point that surfaces mid-consult, not at signup.
Ask Heidi, custom templates, and API access give a real path from solo GP to enterprise health system deployment.
EHR integration depth (Epic, Cliniko, Best Practice) appears tier-gated, so full in-workflow fit depends on which plan you buy.
Solo clinicians or small practices willing to pay $150/month for unlimited Ask Heidi and full EHR sync.
You need full EHR integration on a budget without upgrading past the individual Clinician plan.
A scribe that actually finishes the letter, not just the note.
“Heidi turns one consult into notes, referrals, and billing codes without extra typing. The free plan is generous, but the real test is whether it fits your exam room routine after week one.”
Ten minutes in, this feels like relief, not homework. You talk to a patient, Heidi listens, and you walk away with a note, maybe a referral letter too, instead of forty minutes of charting after hours. That's the pitch, and the Free tier — unlimited transcription, 10 Pro Actions a month — lets you actually test it before paying $150/month for Pro.
What sold me is Ask Heidi and the Coding feature. Asking your scribe to draft a letter or find a billing code in plain language beats digging through dropdown menus, and one-click review keeps a human in the loop, which matters when the output touches a medical record.
Month three is the real question. Templates, snippets, and EHR hookups to Epic and Cliniko suggest it scales past novelty, but competitors like Abridge and Nuance DAX play the same game, and full EHR integration apparently needs the Practice tier, not the cheaper plans. Mobile apps exist, but I'd want to see them handle a busy waiting room before trusting them daily.
Multi-output generation from one recording and snippet customization show attention to repetitive daily friction.
Template Community and Ask Heidi suggest a gentle ramp from default templates to fully personalized workflows.
iOS and Android apps exist, but evidence doesn't confirm full feature parity with web for ambient listening.
Free plan with unlimited transcription and no card required lowers the barrier before clinicians commit.
SOC2 and ISO 27001 certification plus regional data storage signal solid infrastructure, though no public uptime data given.
Solo clinicians or small practices tired of after-hours charting who want billing code help built in.
You need guaranteed full EHR integration on a budget below the Practice tier.
AI Care Partner. That's the meta description talking, not a clinician.
“Solid feature list and real compliance signals, but pricing structure is murky and the category has a Nuance-sized incumbent already.”
Nuance DAX had Microsoft behind it and a head start. Abridge and Suki are already fighting for the same exam rooms. Heidi's pitch — ambient scribe plus billing codes plus EHR sync — isn't new ground, it's table stakes now. The differentiation is breadth: 200+ specialties, 110 languages, vet and dental thrown in. Wide net, unclear moat.
Pricing is the flag. Pro is $150/month billed annually, but Practice — the 'popular' tier — lists as free with no numeric figure confirmed. That's not transparency, that's a sales call waiting to happen.
Compliance story is genuinely strong: SOC2, ISO 27001, regional data residency, HIPAA and NHS mentions. That buys trust. Exit is the open question — no migration tooling mentioned, and once templates and shortcuts are tuned to your workflow, switching costs start looking sticky by design.
Breadth across 200+ specialties and 110 languages is notable, but core scribe function mirrors Suki and Nabla.
Custom templates, snippets, and org-wide libraries create lock-in; no stated export or migration path.
SOC2/ISO 27001 certs, multi-region storage, and enterprise SSO signal real infrastructure investment.
'AI Care Partner' in the meta description is aspirational; actual feature list is concrete and specific.
Fits the ambient-scribe pattern that Nuance DAX and Abridge already proved out, not a novel bet.
Solo clinicians or small practices wanting a fully-featured scribe without upfront enterprise procurement.
You need transparent, comparable pricing across all tiers before committing an organization.
Common questions answered by our AI research team
Heidi's Free plan includes unlimited transcription, unlimited note generation with standard templates, and unlimited access to Heidi Evidence with citations outside of sessions. It also includes 10 actions per month for advanced templates, Ask Heidi, form filling, patient & session linking, and agentic tasks.
Heidi connects to EHR systems including Epic, Cliniko, and Best Practice, letting clinicians finish documentation during the visit. Lite EHR integrations may be available on the Clinician plan depending on your EHR partner, while full EHR integration access is included with the Practice plan.
Credits are the currency for Heidi's advanced features, with each action like generating a note from a custom template, using Ask Heidi, form filling, patient/session linking, or agentic exports counting as one action. The Free plan includes 10 actions per month, while Clinician and Practice plans offer unlimited Paid Credits.
Yes, Heidi Evidence gives citation-backed answers grounded in trusted sources such as guidelines, medicine references, and primary research, with every key statement paired with citations you can open to review the original material.
No, Heidi does not sell user data. Your data and your patients' data remain yours.
Company
Heidi HealthFounded
2019Pricing
From $150/moFree Plan
AvailableHeidi Health is a Melbourne, Australia-based company that develops an ambient AI scribe platform for automating clinical documentation during patient consultations.
